Fort Knox Home Security & AlarmReviews of fortknoxhomesecurity.com

Do not use this company! Horrible customer service and trickery. Still waiting on service after 4 tries! DO NOT USE THIS HORRIBLE COMPANY!

I called and asked about service. They were nice and polite on the phone for the first set up appointment. The technician arrived and didnt really say much about anything. He didnt explain anything he was doing and I had to follow and ask questions, which he seemed put out about. He only added a new phone receiver and left all the other equipment alone. He didnt even have a sheet explaining any of the codes or how to work the system. At the end he had me sign the contract paper and after it was signed he told me it would be a 3 year contract because I got "new" equipment. (like I said they didnt add anything new except their own receiver). Then he left without leaving me a copy of the contract or any paperwork at all. I called the company less than a week after activation because I found out I needed to move for work. I was told I would not be allowed to cancel because I only had a 3 day window to change my mind and that it was on the contract I signed. Even though I never got a copy of the contract until I tried to cancel 4 days after activation. (I got the contract emailed to me 10 days after activation). When I asked about options, I got a very rude response saying that I am in a contract now and there is nothing I can do but pay up. AVOID THESE PEOPLE!!!