FortinetReviews of fortinet.com

Support barely exists, the first reply will not address any of the points you raised and is just there to get the response times under a contracted level, and it's not uncommon for a case to just go dark when the agent on the other end decides to stop replying when the case gets tricky. It's impossible to make a value argument for keeping a Fortinet product in support.

I use a website every day which never broke any of Fortinet's rules, but they set it as Phishing, even though it is not.

This website blocks everything even Capcut and Pngtree

Bare ringe. Flere falske hit end rigtige. Forstår ikke nogen benytter sig af dem.

The installer for this application is absolutely terrible. Downloading the latest version has me in a loop, it starts unpacking all the files but eventually just fails. I check my event viewer to find error codes that when I google come out to be corrupt program error. HOW DOES A INSTALLER GET CORRUPT??? And there is nothing documented on the issue, no real way to get access to older versions. Eventually my colleague was able to send me the installer of a different version that had already been unpacked which worked as a normal installer. Please stop using this terrible VPN as there are other VPN options that are so much more reliable.

Automatic threat recognition, unfortunately not reliable. I suspect that they continue to detect a website as phishing just because it redirects to a Facebook page. Obviously without having logged in, Facebook asks to log in and their artificial "intelligence" does not understand that what it sees is the real Facebook login and interprets it as phishing. Repeated attempts to resolve the issue, but without success. Wrote to their support, never received answers other than automatic responses. So the service is useless and dangerous.

Horrible company and horrible VPN, constant failures! impossible to work! I do not recommend to anyone

Okay product, terrible support. Product is missing basic features available on all nearly all competitive products and substituted with their own paid versions of these things. I submitted a support ticket, they mistakenly closed it with a responds to another ticket. They CANNOT reopen the ticket they closed 20 minutes prior, they say its impossible. I sincerely doubt this, and what is the point of a ticket system you can't fix a mistake you made in. Now they had to make a new ticket with the same priority and they will not escalate it to get a response on the original timesline, so 2 whole days wasted waiting for a response and the response was just them doing nothing and closing the ticket... Security fabric is a bad joke. Many things that are very simple on competitive firewalls are complicated on a fortigate.