For Teachers Only by Atlas Pen & Pencil LLC.Reviews of forteachersonly.com

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 2, 2026

Thank you so much for being a loyal customer and for sharing your experience with us. We’re happy that your order arrived in time for your Christmas party, but we’re very sorry for the lack of delivery updates and for the missing 13 sets—that’s understandably disappointing, especially after years of smooth orders. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention. Our team will be reaching out to you directly to review what happened and make this right. Thank you again for your continued support and for recommending us to other teachers—it truly means a lot to us.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Jan 2, 2026

We are truly sorry to hear this and understand how frustrating it is to not receive your order—especially two years in a row. This is absolutely not the experience we want for our customers, and we sincerely apologize for the disappointment and lack of support you encountered. Your feedback has been shared with our leadership team, and we would appreciate the opportunity to review what went wrong and work toward a resolution. A member of our customer care team will be reaching out to you directly to look into this and see how we can make things right. Thank you for bringing this to our attention.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Dec 22, 2025

Thank you for taking the time to share this feedback. We’re truly sorry for the frustration this caused, especially when you were counting on gifts for every student. You’re absolutely right that clearer communication around split shipments should have been provided, and a short count on a class set is completely unacceptable. We also apologize that your email to customer service went unanswered. That is not the level of care or reliability we aim to provide, and we understand how disappointing this must have been—particularly given that you’ve experienced a similar issue in the past. We would really appreciate the opportunity to look into this and make it right. Please contact us directly at (800) 642-8885 so we can review your order details and find a prompt solution. Thank you again for your honesty and for your continued support over the years. We value your trust and hope to restore your confidence in us.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Dec 22, 2025

Thank you for sharing your experience, and we’re truly sorry for the frustration and disappointment this caused—especially during the holidays. Receiving pencils with incorrect names is absolutely not acceptable, and we understand how stressful this must have been when you were counting on them as student gifts. We’re especially sorry to hear that you didn’t feel supported during your conversation with our agent. That’s not the experience we want any longtime customer to have and we are actively reviewing what was communicated to better understand what happened. For clarity, our standard practice when an incorrect order is received is to immediately remake the items free of charge and expedite them as soon as we’re notified. We’re very sorry if that option was not clearly offered or handled appropriately in your case. We would welcome the opportunity to connect directly and see how we can make this right for you. Please reach out to us at [email protected] or call (800) 642-8885 so we can look into this further and help resolve it. Thank you again for your honest feedback—it helps us improve, and we hope to earn back your confidence.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Dec 18, 2025

Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation caused and understand why it felt overwhelming, especially during the busy holiday season. You’re absolutely right that the initial personalization error and the multiple follow-ups should not have happened, and we sincerely apologize for the inconvenience and extra time you spent resolving it. While we’re glad replacement pencils were sent, the duplicate shipment, additional charge, and return-label confusion clearly added to your frustration—and that’s on us. To address one specific concern you raised: returned personalized or misprinted items are not wasted. We intentionally reuse and repurpose these items by offering them later as misprinted bulk products at deeply discounted prices for customers who don’t need personalization. This helps reduce waste and allows schools and organizations to save, which is why we do request returns in certain situations. That said, we understand how the process felt unnecessary and inconvenient from your perspective and appreciate you sharing these concerns with us. We're disappointed that this experience fell short of the level of service you deserve. Your feedback has been shared internally so we can continue improving our processes and communication moving forward. If you’re open to it, we would appreciate the opportunity to review your order one more time and discuss a resolution directly. Please feel free to contact us at [email protected] or call us at (800) 642-8885. We’d genuinely like the chance to make this right!

Response from For Teachers Only by Atlas Pen & Pencil LLC.Dec 12, 2025

Hi Linda, thank you for sharing your feedback—we’re truly sorry for the frustration this delay has caused. We believe we located your order in our system, but we’d love to confirm the details so we can give you the most accurate update. When you have a moment, please call us at (800) 642-8885 so we can look into this together. We weren’t able to find an email from you, but we want to reassure you that any orders placed on or before our holiday shipping deadline (Dec. 8th) are scheduled to arrive by Dec. 18th. Thank you again for reaching out, and for your patience as we work through our busiest season of the year. We’re here to help make this right.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Dec 10, 2025

Thank you for sharing your experience with us— we’re truly sorry for the frustration and confusion this caused. We understand how disappointing it is when communication falls short and timelines shift. Our website experienced technical difficulties during a brief period of time where order acknowledgement emails failed to send. However, this issue has been corrected and order acknowledgements are being sent per usual. Rest assured that any orders taken over the phone by one of our agents are processed immediately. We apologize if no order acknowledgement could be sent and for any delay impacting your original scheduled ship date. We would like to provide you an order acknowledgement and order number as soon as possible. In addition, we will upgrade your shipping method free of charge to help reduce the delivery time. When you have a moment, could you please call 1 (800) 642-8885 or email us at [email protected] with your name and any order details you may have? Our team can provide you with an order confirmation, order number, and update the shipping method for free. Thank you for considering this so we can help expedite your order.

Response from For Teachers Only by Atlas Pen & Pencil LLC.Nov 21, 2025

Hi Tiffaney - we apologize for shipping you the wrong style erasers (e.g. OOOPs Away erasers). We will be shipping you the correct Wedge Cap erasers early next week and our customer care team will email you the new order confirmation, ship date, and tracking information shortly. Please feel free to keep the incorrect erasers you received as our apology, and we'll credit the line item of your original order also. When the new order ships, we will invoice you for the correct style erasers and cover the shipping charges to deliver it. Please feel free to contact us again if there's anything else we can do for you. - Doug M.