Tomas M.
DISASTROUS GRANERO MOVING EXPERIENCE
DISASTROUS GRANERO MOVING EXPERIENCE: A VEHEMENT WARNING This is a strong warning against Granero Moving. An international relocation from Tampa Bay, USA, to the Algarve, Portugal, became a logistical and financial nightmare marked by bad faith and damaging service. Pickup was on September 13, 2024, yet delivery shockingly occurred on April 1, 2025 – a staggering 202 DAYS! Based on this ordeal, I CATEGORICALLY DO NOT RECOMMEND this company. Heed this account to understand their misconduct and safeguard yourself. Granero Moving's sales approach is deceptively smooth, omitting critical details and promising an unrealistic 60-75 day European delivery. EXERCISE EXTREME CAUTION with this promise, especially as full payment is required before shipment, leaving clients utterly vulnerable. Initially, I was assured 90 days of free storage, anticipating arrival in Portugal within 60-75 days. However, their communication was APPALLING, riddled with inaccuracies. After securing embassy approval, I sent it to their Florida office, only to be told it should have gone directly to Portugal – a ridiculous error exposing their profound incompetence. A further deceptive tactic emerged: ship booking, never initially disclosed, occurs AT LEAST 30 DAYS after embassy documentation. This renders their initial 60-75 day timeframe a complete JOKE. While my shipment awaited departure, Granero billed me over ONE THOUSAND DOLLARS for exceeding the "free" 90-day storage! This outrageous charge stemmed directly from their own inefficiency and amateurism, penalizing me for their failures. These fees are deliberately concealed during the initial agreement. The ship's departure was repeatedly postponed, causing further delays. The standard excuse blamed the shipping line, claiming such delays were "normal." However, the worst was yet to unfold. The container arrived at Miami port, but according to the utterly opaque Granero, the ship sailed without it due to a supposed carrier error. The next vessel? Another 30-day delay. Finally, the container shipped, with an estimated Lisbon arrival of February 13, 2025. A week later, another exorbitant US$ 1,600 invoice appeared for the container's port stay following the alleged shipping company "error." Granero shamelessly denied responsibility, blaming the carrier and promising a dispute they never pursued, displaying utter contempt for customer service. The container, due to unload on February 13, was delayed 31 DAYS, finally being unloaded on March 14. Customs clearance then took over two weeks. Subsequently, I was forced (to pay an ABUSIVE US$ 1,700 fine for the container return delay and port rental. Granero's tactic was to un-resolve the issues until the last minute where if you do not pay the fees they imposed, the moving will be hold unless I paid their US$ 1,600 Miami delay fee (their fault), with daily container costs in Lisbon exceeding €100. I was forced to pay for their errors. On delivery day, Global representatives became ghosts, typical of dishonest companies. For the next two weeks, their manager, the General Manager, repeatedly scheduled and canceled calls regarding the entire disastrous process, ultimately ceasing all contact. They do not assume the errors they caused and always with excuses that this is the process. My belongings arrived DAMAGED: Broken piano Broken tool cabinet Bicycle with a broken gear Broken plastic packaging boxes Based on this horrific experience, I CATEGORICALLY reiterate that I DO NOT RECOMMEND Granero due to: Complete lack of transparency concerning process stages, actual costs, and timelines. They charge hide additional fees. Once they have your shipment, you are held hostage. Weak leadership demonstrating zero interest in resolving company-inflicted problems. Clear negligence in handling and storing belongings, resulting in damage. Systematic violation of deadlines, causing immense inconvenience. I strongly believe I was a victim of a trusting on this horrible Granero Moving’s predatory and deceptive practices. Protect yourself and avoid engaging this company under any circumstances.