Fernanda B.
They keep your money and offer another product
They keep your money and offer another service, which you didn't chose. That's the way the make a good money, taking people's money with subscriptions. Each one$39 and then you don't get what you wanted. They don't give your money back, they just keep it. When you are on the website looking for the injectable medication for weight loss they say if the treatment is not suitable for you they give money back, which is a lie. I HAVE tried and they just kept for them. I talked with my bank and hopefully get it back but I wanna share my experience with others and help people to avoid this kind of business and find a better and serious place to lose weight.
Response from hersJun 3, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

