hersReviews of forhers.com

Absolutely horrible customer service. Everything is AI generated. I renewed my prescription September 9th. It is now September 27th and it is still "in process" in the pharmacy and I took my lost dose yesterday. AI offered me 10% off next renewal (what a joke). When I initially signed up I selected 3 month option. They charged me for the 5 month plan and wouldn't change it. I will be moving on and telling everyone I know to beware of this company.

I would be very careful if you are thinking about using hers before signing up. Once you click and fill out survey they will charge $149 automatically just for the survey. It’s a total ripoff and deceitful practice. Be aware and be absolutely sure before you begin otherwise there is a cost no matter what .

Where to start… not professionalism, not attention to detail, contradictory information, very little accountability for their many mistakes. Different doctors who often answer only 1 of my 2 or 3 questions; shady policies about transferring prescriptions. Once they know you might cancel your treatment subscription, they take forever to answer, so your billing date approaches and they can charge you again. Honestly, I’m very disappointed.

Here are my EXACT complaints: Billing and Subscription Issues: Surprise charges, Steep recurring membership costs after the first month, and difficulties canceling subscriptions and impossible to obtain refund. Never spoke to an actual person & medical consultations feel rushed, generic, or overly automated, with limited follow-up or guidance The platform's weight loss and compounded medication offerings have faced heightened public scrutiny, FDA attention, and mixed reviews regarding inconsistent shipping and varying personal results and DID NOT WORK FOR ME

Confusing back and forth with AI, Physician, and Patient Support. Significant delay in service and receipt of medication.

$149 CHARGED — FOUNDAYO MEDICATION NEVER RECEIVED — REFUND REFUSED I would strongly caution anyone considering Hims & Hers to read the refund policy very carefully before signing up. I was charged $149, but I never received the medication I paid for. I contacted Hims & Hers and requested a refund. Their response was not that the medication had been delivered or that there was a problem with my payment. They confirmed that my subscription had been canceled, but told me that their policy prevented them from refunding the $149. So, to summarize my experience: $149 charged. Medication never received. Refund requested. Refund refused. I find this completely unacceptable. If a company has charged me for medication that I never received, I believe it should take responsibility for resolving that situation rather than simply pointing to its refund policy. I am posting this review because potential customers deserve to know about my experience before giving Hims & Hers their credit card information. I would think very carefully before using this company.

My refill order was due to me on 9/10 but still hasn’t shipped as of 9/24 and no one can tell me the status but you certainly charged my card for payment. Disappointing and ridiculous that I can’t get an answer or an update. Happy to share the chat and message history as needed.

Frustrating first-time customer experience...The intake process and getting subscription was okay and providers, once assigned, did respond to questions about prescription in a timely manner. The PROBLEM was receipt of the product. It has been about a month since I begin subscription process and while emails sent showed that product had been shipped, via UPS ...I have yet to receive it! It is reasonable to expect a slight delay in shipping, at times BUT... to wait just about 30 calendar days and still be asked to keep "waiting patiently" is just too much! My experience was made worse when I called customer service, and the best representative could offer was that he would "escalate" the issue. And then when refund was finally processed(via email), I was notified that it would take 5-10 days to receive so ...more waiting for me! Needless to say, I canceled my subscription and will just go to my primary physician for prescription, as the ease and efficiency of getting service via Hers and receive items shipped directly did not work out at all. And in the end... I am still waiting for a refund that I'm not sure will happen.