Danielle V.
Hidden eligibility requirements — no refund
I paid $39 for an assessment specifically to access the Wegovy injectable pen, which is prominently advertised on Hers' website. After completing the assessment, I was told the injectable wasn't available to me due to my BMI — only the oral pill was offered. At no point before paying was I informed that there were BMI requirements that would disqualify me from the injectable. Had that been disclosed upfront, I never would have paid the fee. When I requested a refund given the lack of transparency, I was denied twice. The product they advertise isn't accessible to everyone, and they don't tell you that before taking your money. Buyer beware.
Response from hersJun 30, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

