Kortne S.
Clinical care and responses are fast…BUT
Clinical care and responses are fast and helpful, but medication processing is extremely slow. I waited about two weeks for my first medication. That one didn’t work and I needed a second. I then waited another two weeks. The second medication didn’t work so now I need to try a third. That was almost two weeks ago and I haven’t gotten a notification that my prescription has shipped. I’ve been waiting for medication more than I’ve actually been taking it.
Response from hersFeb 26, 2026
Hi, We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter. The Hims & Hers Team