MDMama
Too Early for Experience with Weight Loss
Happy with the hair supplements. Not happy with the weight loss meds so far. Not happy with the app. The app is temperamental- half the time I click on the messages and it doesn’t allow me to type. I had gotten messages from the doctors but they weren’t showing up and I had to message customer service. The doctors don’t seem to have a full grasp of my needs either. First, I told them very specifically the app was not allowing me to update my weight and that a heavy dose was no longer appropriate. I had since done a GLP-1 shot and lost a lot of weight but still have more to go. The first med kit I got was for someone that is geared towards someone with higher weight loss goals. Then, a doctor sent me a more appropriate med kit which was great. I did a check in. Told them I hadn’t seen a difference yet but was only on metformin for 1 week- given you don’t start that until week 3, and the doctor’s solution was to increase the metformin. That doesn’t sound right. Even if it is right- they asked me to send in labs from my in-person doctor, but there’s no where to attach the docs or to send them.
Response from hersJun 6, 2025
Hi, We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter. The Hims & Hers Team