Jennifer J.
Terrible customer service, no compensation options
I had used Hers previously and when I decided to go back, it only gave me the option to restart my previous medications. I selected that option and immediately started a conversation with the provider. In the mean time another provider ordered the medications without talking to me. I ended up having 6 different providers in the discussion throughout the experience and had to constantly repeat myself. Now I am stuck with $400 in meds I cannot use and they wont refund or assist me despite the fact this was their fault. And their support staff is extremely rude and dismissive. Buyer be ware.
Response from hersJul 1, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

