Lucy E.
Too soon to say
Too soon to say
Response from hersJun 20, 2025
Hey, We appreciate you sharing your experience and providing us with feedback. We're here for you whenever you may need us. The Hims & Hers Team

Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Pharmacy & Medicine · San Diego, California
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Pharmacy & Medicine · California, California
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Pharmacy & Medicine · Fountain Valley, California
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Showing 950 reviews with 2 stars · Clear filters
Lucy E.
Too soon to say
Response from hersJun 20, 2025
Hey, We appreciate you sharing your experience and providing us with feedback. We're here for you whenever you may need us. The Hims & Hers Team
Felicia L.
They automatically charged my card for additional 3 months without any notification. Then, claim the order can’t be cancelled since it’s still processing on their end but hasn’t been shipped. Unable to provide when the order will be shipped and refuse to refund. I’m giving them a 2 since I did notice some additional hair growth after 90 days but very minimal not worth the price.
Response from hersJun 18, 2025
Hi, I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback. I’ve requested further information to locate your account, so I can help you as quickly as possible. I look forward to hearing back from you soon.
JM F.
I sent a message about how I’m losing so much hair I’m afraid I’ll be bald. No one has reached out. I was contacted by “hers” and losing hair is typical at first. I’m going to continue taking it hopefully it will grow back thicker!
Response from hersJun 20, 2025
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team
Mindy L.
I’m not losing weight. The topiramate is causing bone crushing fatigue, where I’m struggling to stay awake at work, and I’ve been advised to greatly reduce my dose, back to half a pill every other day. I’m walking, eating 90g of protein (which seems VERY excessive given my activity level) , drinking 2L of water, and now am being advised to count calories. And YES, I sleep! 8-9 hours nightly! This is everything I was doing before, with the addition of the pills, and the weight isn’t budging. I still deal with constant food noise. I still ALWAYS want to eat and it’s a constant will power thing. Before, I was incorporating HIOT workouts with weights, but now, I’m too exhausted to do that. The scale moved down once, the same week my husband and I got food poisoning, and then up!
Response from hersJun 18, 2025
Hi Mindy, Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. We have followed up with you via email and look forward to your response.
Megan H.
I have yet to lose any weight on liraglutide. I reached out to the care team with this concern and they said to give it a few more weeks. I'm hoping to increase my dosage soon to start seeing progress like I did on semiglutide which I can no longer afford.
Response from hersJun 18, 2025
Hi Megan, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team
Theresa
I am not loosing any weight. I am taking the medication as prescribed. Maintaining a low calorie diet and light exercise and no weight lose.
Response from hersJun 12, 2025
Hi, We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter. The Hims & Hers Team
Dulce V.
It is very difficult to find someone that can answer my questions without giving me the run around. I tried for weeks to re-subscribe with a new medication but it was near impossible. The automated customer service kept directing me to order more of a previous medication from my previous subscription. I finally sent a very angry message that showed my frustration and only then was i able to get my medication updated and prescribed. It wasn't long after that was successfully put through that i got it in the mail.
Response from hersJun 10, 2025
Hey, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team
barbara E.
It's been so slow losing weight especially the money I've paid. I'm extremely disappointed
Response from hersJun 12, 2025
Hi Barbara, I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback. I’ve requested further information to locate your account, so I can help you as quickly as possible. I look forward to hearing back from you soon.