Carmen
I was initially happy with the service
I was initially happy with the service. The consultation was straightforward, and I received my Ozempic prescription and medication quickly. However, my experience changed when I had an important medical question before starting the medication. I realized I had not taken Ozempic for about three months, so I contacted my prescribing clinician to ask whether I should restart at the prescribed 1 mg dose or begin at a lower dose. I sent my first message on Thursday before taking my first injection because I wanted to make sure I was using the medication safely. I did not receive a response on Thursday, Friday, or over the weekend, and by Monday I was still waiting. As a result, I delayed starting my treatment because I didn't feel comfortable making that decision without medical guidance. I paid $99 for the consultation, and I believe timely follow-up for medication-related questions is an important part of that service. My concern wasn't about getting an immediate response within minutes—it was about receiving appropriate medical guidance before starting a prescription medication. I hope the company improves its response times for clinical questions, as this would make a significant difference to the overall patient experience.
Response from hersJun 30, 2026
Hi Carmen, I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback. I’ve requested further information to locate your account, so I can help you as quickly as possible. I look forward to hearing back from you soon.

