EmilyS
Double charged my second month
I don’t like the fact that I can’t seem to find a way to reach out about double charges. I’ve been charged three times and have only received 2 months worth; one at 1.5mg and the other at the 4mg dose. I’d like to know why there’s 2 charges for my second month and if this is supposed to be the norm, because if so, I’m cancelling. Also, my first month was not at the $39 rate that it was advertised as. I’m NOT thrilled with the charges or the fact that I’m unable to reach out to anyone to get this resolved.
Response from hersOct 3, 2026
Hi Emily, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team