Melissa L.
Lackluster Customer Service
Medication itself is super helpful and that itself is fine, however when it came to my refill time the refill was not automatically processed. I had to reach out three times to get a confirmation of it being processed (only initiated by my contact), and then when I asked what happened there was no response. I’d like understanding of why my refill wasn’t auto processed as it described, as it could’ve resulted in an impact to my medication intake. Even just a response apologizing/system error/whatever. Really poor customer service which makes me want to look for another provider when it comes time to my next refill.
Response from hersOct 19, 2025
Hi Melissa, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team