hersReviews of forhers.com

Service is extremely poor. My refill is late. I’ve had to call and message them multiple times. The messaging app is a joke. I am running out of my Rx before the new Rx arrives. Try another service. This one is not good. Check the correspondence on the app. I’ve been messaging you for 2 weeks. I’m out of med.

The overall service model is incredibly poor. I'm not 2 months in and I've had shipping issues resulting in a gap in treatment (wrong product delivered, followed by a package returned to sender because the address was written wrong - and they would not expedite any shipping to avoid a gap in treatment either) and a doctor reaching out saying they had reviewed my file and recommending a go ahead for a higher dose when I had just a couple days before had the prescription confirmed for a lower dose (obviously didn't review the file). This month I requested the next bottle ship 2 days early given the shipping process is quite long and I wanted to avoid another gap in treatment, and was told that wasn't possible (no reason why, but took several follow ups to even get a response). At the same time while my deliveries have moved out 10 days because of all the shipping issues, they still bill for the drug and do the monthly assessment on the original schedule. This is all stunning for a healthcare company. I did ask about a partial refund on the service fee or a way they proposed to make things right, and they refused to discuss this. The $149 a month is a prescription fee only and they're service is apparently not linked to any sort of monetary factor. This is obviously a profit-driven business and the party line. Consider carefully if you're okay with this approach before signing on. I've put in more of my time than I anticipated fixing issues and following up. If there is another gap in treatment this month, I'll look at other options. I definitely would recommend considering alternative options based on my last two months of service.

I've subscribed to minoxidil which it was very easy to get. My first care provider told me that I can’t take minoxidil pills. The problem comes when you need assistance. I needed to cancel and I did. My subscription got cancelled but they still sent me the pills and charged me for 5 months. Very disappointed. You cannot trust on services made by robots/ computers. When finally I got a call with a person, it was too late. I lose all my money. No other option was offered to me, no refund, no returns, just money wasted.

I cancelled autopay in March because I was not sure I wanted to continue the treatment. They charged my card anyway and sent me the order without authorization.

I joined Hers for its weight loss program expecting a straightforward monthly subscription. After one month, I decided to cancel, but there was no cancellation option available in my account or app despite multiple attempts. Customer support responded with a generic email that did not address my inability to cancel. I was also charged $149 membership fee for July even though I requested cancellation and did not receive July medication, nor speak to anyone at Hers, via phone or app in July. My experience has been frustrating, and I encourage prospective customers to carefully review the subscription terms and cancellation process before enrolling.

When going through initial set up pricing was not clearly indicated or explained. When I asked for a refund because they did not provide the the medication of my preference I was denied. This company charges a monthly subscription on top of the proce for the medication and that was not clearly advertised nor made known until after purchase. Trying to contact customer service via phone is non existant and they spam your email without responding to issues as consistently.

Do not use this company! I paid $400 for weight medication and it did not work for me and they will not help or offer any type of refund. Buyer beware!

Been working on the road and havent started yet. I will be home next week and will take the two prescriptions with me. On the last order I was charged double to debits on card. Plz check that and either send the next prescription or credit back one.