Emily Gerhard R.
Customer Service is lacking
Customer Service is lacking, shady policies. Starting the meds was great and easy and I got fairly regular check ins from providers or the care team. After about 3 months the check ins tapered off. I actually stopped taking my meds because the side effects were bothering me (which they knew about). After 3 months of zero check ins the auto refilled a 6 month supply of GLP1 and charged me 1500. It is within their policy to do what they did, but when I asked, literally as soon as I saw the charge come thru on my card, to cancel it they said no. So apparently I get 6 months of meds I can't take and I'm out 1500.
Response from hersDec 6, 2025
Hi Emily, Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. Our team has followed up with you in your treatment channel and look forward to your response. The Hims & Hers Team

