Claudia
Your billing practice is misleading and unethical.
Your billing practice is misleading and is designed to generate revenue from people who have not actually agreed to purchase your medication or enroll in your program. While I understood that I would not be charged if I failed to qualify, nowhere did it seem reasonable that I would be charged simply for choosing not to proceed. Most consumers would view that distinction as intentionally deceptive. Customer service showed little interest in addressing this concern, which only reinforces the impression that this is a calculated business practice rather than an oversight. The result is a process that feels predatory, erodes consumer trust, and makes your company appear scam-like. I would strongly encourage you to reconsider this policy if transparency and customer confidence are important to your business. I would also like my 39.99 refunded.
Response from hersJul 13, 2026
Hi Claudia, I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback. I’ve requested further information to locate your account, so I can help you as quickly as possible. I look forward to hearing back from you soon.

