Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
forhers.com
Website
forhers.com
Category
Pharmacy & Medicine
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I am not able to take a full gummy. It is causing me to have problems sleeping and causing hot flashes and a little anxiety
Response from hersDec 20, 2025
Hi Kimberli,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
Our team has followed up with you in your treatment channel and look forward to your response.
AL
Allison
Concern with care and oversight
I signed up for Hers’ weight loss program after seeing advertisements for a five-month oral medication kit that included medical support. I understood and accepted that the specific kit would be prescribed based on the intake questionnaire. However, one of the medications prescribed require appropriate monitoring, particularly with laboratory work.
As my dosages increased, I began experiencing side effects. When I raised these concerns—especially regarding the compounded medications—I was repeatedly told that I would “get used to them.” A significant issue with the compounded medications is that if you experience side effects from one component, you cannot discontinue or adjust an individual medication. Hers was unwilling to remove specific components and instead advised switching to a different kit, which would require an additional out-of-pocket expense.
When I asked about monitoring labs related to increasing dosages, I was told I would need to follow up with my primary care provider for lab work, as Hers does not order or monitor labs. This was concerning, given that some prescribed medications, such as metformin, should be closely monitored due to risks like lactic acidosis and renal impairment.
Additionally, I was advised I could stop one medication, bupropion, abruptly after being on it for approximately six weeks, despite the fact that it should be tapered to avoid potential withdrawal or adverse effects. Overall, I felt that my concerns about side effects and possible adverse reactions were consistently minimized.
When I cancelled my renewal to avoid being charged again in February, my entire plan was immediately canceled, and I lost access to the patient portal altogether. This prevented any further communication or follow-up.
I ultimately decided to return to managing my care with my primary care provider, as I no longer felt confident that Hers was fully aware of which medications I was taking, at what dosages, or for how long. Responses often felt generic and conditional (“if you’re on this dose” or “if you’re taking that medication”), rather than tailored to my actual treatment plan.
Given the cost of the program—especially considering that many of the medications included are widely available at very low cost (some under $5, with metformin being free at many pharmacies)—the level of care and oversight did not meet my expectations. Unfortunately, I do not feel the service justified the price I paid.
Response from hersDec 18, 2025
Hi Allison,
Thanks so much for sharing your experience with us! We are here to help you in any way we can.
We have requested further information so we can locate your account and help you with that as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
LH
Lisa H.
I don't enjoy the fact I have to drive…
I don't enjoy the fact that because I have a PO Box but do receive deliveries from UPS and Fed Ex at my rural residence, I have to drive 3 hours one way to be able to wait for my delivery.
Response from hersDec 19, 2025
Hi Lisa,
I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.
I’ve requested further information to locate your account, so I can help you as quickly as possible.
I look forward to hearing back from you soon.
LS
Lisa S.
I’m gaining weight (albeit slowly)
I’m gaining weight (albeit slowly), not losing. I am 10 or 11 weeks in. I have bad nausea for several hours within 24 hours of administering the shot. My appetite is very reduced, and I am eating a lot less, but no results.
Response from hersDec 16, 2025
Hi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
WE
Wewillams
Currently nothing is going right in…
Currently nothing is going right in terms of weight loss. Not sure if it’s because of medication or something else.
Response from hersDec 16, 2025
Hi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
CC
Cassandra C.
Hair loss
My hair is falling out at an alarming rate. I have been using for a month
Response from hersDec 16, 2025
Hi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
PW
Patricia W.
Do not want automatic refills
Do not want automatic refills. Please do not send me anymore.
Response from hersDec 16, 2025
Hi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
TN
Terri N.
I received notification of product…
I received notification of product shipment via UPS. In the worst cold possible. Product freezes and is worthless. UPS never never delivers on time - product sits in their cold delivery trucks for days, freezes. It is -25 wind chill here. Ask/confirm with me PRIOR to shipment!
CANCEL all future shipments.
Response from hersDec 24, 2025
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team