JAE
Deceptive pricing
Quick response and treated well, my problem is with the deceptive pricing. I was not informed I would have to pay for the initial consultation and I even searched on google to see if I would be charged but couldn't find anything. I was charged $79 for the consult, which is fine, I understand people should be paid for their time. However, when I initially looked online all I could find for a price was $99, I started to sign up and then decided against it. They then sent me a $20 off coupon so I said ok let's try. When I received my bill for the prescription it was $320 plus the $79 consult. Granted the $320 was for two months worth of product, however when divided in half it comes out to $160 per month not $99. This along with the consultation charge was way more than I could afford. My problem is with the deceptive pricing not with the practitioners or the product. Sadly, as I was not prepared for the drastic increase in costs and I do not think I will be able to go ahead with hers.ca
Response from hersJan 20, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

