Vanessa A.
Mostly good with a few odd/off things.
I would say my experience overall is great with only a few negatives. You do get a fast response from the care team, and that’s awesome. But some of their answers feel and seem very AI generated text. I imagine it’s a real person who uses it and then tailors it a little for what you were asking. The only thing, and this is also FedEx’s fault, there was a delay in Denver and my medicine was late. Well you can’t use the medicine if it’s above a certain temperature for more than 2 days. And the medicine was not in a box with ice packs. It was just a large plastic bag that had insulation and 2 ice packs in there. The medicine would have warmed up regardless of the delay. The first shipment was in a cardboard box with styrofoam and ice packs, so it was still cold. But I have lost 16lbs, they do address and give advice to manage side effects, and like I said they get back to you fairly quickly. Even on a Sunday.
Response from hersJun 2, 2026
Hey, Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help! The Hims & Hers Team