hersReviews of forhers.com

Like many on here I fell for the $39 promotion, It states that you can get a refund if you do not agree with the supposedly personalized plan. It's not personalized at all. The cost of the low dose meds is irrelevant because the recommended med and cost increases monthly. When they finally show the numbers showing how people have done on their program, they're low. I decided not to go forward, told them not to deliver, and requested a refund. I was told I could not have a refund because a doctor had personally reviewed my information and created a custom plan. I've asked my bank to stop payment. Hers claiming you can get a refund on the membership is a scam. Their materials are misleading. They shared their refund policy to explain why I wasn't eligible. It does not match what was promised during the sales pitch and was not made available prior to agreement. I would like to see how much they make off of initial membership payments from people who do not go forward with the generic program. ETA: I have already been in contact with hers customer support. Their argument is they have to treat everyone the same and not provide a refund regardless of what the sales materials state. They did not contact me after posting this response.

Continuous problems accessing the mobile app. Question asked of the care team and got little to no help. Have a pending question regarding billing -- over 2 weeks with no answer, NOT HAPPY.

Cheaper GLP and cheaper membership

My recent experience with Hims/Hers was extremely disappointing. I signed up believing that I was paying $39 for my first month of medication, with the understanding that the cost would increase in subsequent months. At no point during the sign-up process did I understand that the $39 charge was solely for a membership fee. After completing the required health questionnaire, I was informed that I had been approved by a physician and asked to complete a few additional steps. I then received a text message prompting me to select my medication. It was only after selecting the medication and dosage that I saw the actual cost—$199 per month. Realizing immediately that the $39 charge was not for medication, I attempted to cancel and request a refund. I paid around 9:30 AM EST and spent nearly 20 minutes on hold before finally speaking with a representative around 1:00 PM EST. I was told that because I had already been approved by a physician, my $39 could not be refunded. I was also informed that all pricing had been disclosed upfront; however, that was not my experience. In my opinion, the process lacks transparency. If the $39 charge is strictly for a membership, that should be stated clearly and prominently before payment is accepted. Customers should know the actual cost of their treatment options before completing the approval process. I did not receive medication or utilize any services beyond the initial application process, and I requested cancellation within hours of signing up. All I am asking for is a refund of my $39 membership fee. Order Number: mQ1giqDoTGM I hope Hims/Hers will review this situation and consider improving the clarity of its sign-up process so that future customers have a better understanding of what they are purchasing. It is my opinion that a refund should issued when the customer requests it and is up front about what they saw from the start. They should be transparent from the beginning.

UPDATE: I had to go to my bank and file a fraudulent charge for Hers because they wouldn’t refund me even though I canceled 12 hours later because I realized their “promotion” was a scam. I’ve noticed something sickening: Hers responds to EVERY negative review with an automated answer: “We’ve emailed you a request for your email and phone number so we can look up your account.” Even their review responses are BOTS. Their advertising is misleading! I can’t believe I fell for it. Live and learn. WOW READ BELOW- just as I said. Him/Hers is a rip off. Go to Costco or any other retailer and pay less/no hassles.

Joined HERS Weight Loss: $149 membership + $199 for compounded semaglutide. Before the first order shipped, I told them I'd be traveling and asked them to hold it — no one would be home to refrigerate it. They shipped anyway; it sat unrefrigerated two weeks and spoiled. I never started treatment, and they refused a replacement, blaming the pharmacy and carrier. Their in-app chat mixes the AI assistant, human support, and provider in one channel — you can't tell what reached a human, and some of my messages vanished. After my refilled order (paid another 199) was placed and processed, I cancelled my next month subscription as I only planned to try it for one month, but they cancelled my existing refill order too without my permission. That would have been the only usable GLP-1 medication I receive, but now I essentially paid all these money and got nothing. Customer service's answer: "there's nothing I can do." I submitted a complaint and ask for resolution. No resolution was given and They closed the ticket with "your request was already handled" and never addressed any of it.

BEWARE OF SCAMS-WATCH YOUR CREDIT CARD!! I tried the first 30 days. Not impressed with the results. Decided to cancel before the next charge. I now have 2 charges from Him and Her on my credit card. Their app shows , I have no subscriptions. When I called the 1-800# the guy wanted me to say, Yes or No so he could get into my account!!! NO! There was a scam about that!! I said, that is correct….but it had to be Yes or No…CREEPY CREEY!! I will dispute through my credit card!!

Can't contact the company