Rachael L.
Disappointed in service
I used their oral minoxidil for about a year. It certainly worked, but also caused me to grow thicker hair all over my body. This is a known side effect, so I don’t fault them for that. However, what I can fault them for is their inability to send a reminder email when the next refill was about to be shipped. I had decided to probably cancel because of the side effects, but was not given an option to do so because my next shipment was sent without any kind of reminder or notification prior. That means $175 totally gone to waste. They would not allow me to return the item, even if I didn’t open it or open the box. All of my other subscription service services allow you to pause or delay shipments if you’re not ready for the next one. There is no reason why they can’t do it as well. I’m very disappointed in this process.
Response from hersApr 2, 2026
Hi, Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us. The Hims & Hers Team

