Susmitha C.
Worst experience ever
Worst experience ever. I took the subscription and got supplies for 6 months. They shipped the next one without initimating me before hand. I got an email about shipment 24 hours after they shipped it. I have 2 issues, first thing I moved to a new place and second as per doctor's advise I am supposed to discontinue the medication. I immediately called the customer service and explained the issue. They told me not to worry and they are going to return their package and refund the amount and I do not have to do anything from my end. I was happy about it. after few days I was checking for refund and I did not receive anything. So, i called them back and now they say that the medication is delivered. I told them again about my 2 issues and this time they told me they will check with leadership and will get back to me. They emailed me saying that they will not issue refund. They expect people to remember to inform them before hand or change address in app right away. It would be basic for them to inform a day before shipment to confirm the address or wishing to continue. The catch here is I just changed the address and i did not have 1 day to think about 100 other things to take care, let alone changing address in the app or asking them to cancel my subscription. What if the person just made a decision to discontinue? Are they just stuck with the medication, even if they can't have it? Ironically, these people expect you to remember the next shipment date after 6 months with all the things happening in your life.
Response from hersAug 3, 2026
Hi Susmitha, Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. We have followed up with you via email and look forward to your response.

