Maya H.
⭐ 1/5
⭐ 1/5 — Terrible Experience and Concerning Privacy Practices I wish I had looked into Hers’ privacy practices before signing up. Deleting your account is ridiculously difficult. There is no straightforward deletion option, and you have to repeatedly fight with customer service and threaten to escalate things just to be taken seriously. Even then, they only offered to lock and disable my account, not permanently delete my information. They even claimed they couldn’t find my account while I was actively speaking with customer service! What makes this worse is learning about their practices involving sharing personal information with third parties. I wish I had known about this before trusting them with my sensitive information. I understand certain medical records must legally be retained, but that doesn’t excuse the frustrating process or lack of transparency. I deeply regret signing up. Please read their privacy policy before giving them your personal information.
Response from hersOct 15, 2026
Hi Maya, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team