hersReviews of forhers.com

Tretinoin cream was okay, but pricey ($53/jar) so I decided to cancel my subscription and go back to my old provider. However, they make it impossible to remove your credit card information from the website. I've contacted customer support twice and both times they said I need to contact them through their privacy email (which I did THREE times over that last few months). I never heard back and they still have my credit card info. Customer support has been totally useless in the matter. Just go to an actual dermatologist. This service is more expensive and more of a hassle.

Their customer service is awful. I was paying $43 for a bottle of their acne cream. Out of nowhere, they charged me $300 for a bottle. I reached out to them about it and they said it was for a year subscription so I wouldn't pay for each bottle anymore. I was kind of confused by this because I would prefer to pay the $43 for each bottle and never signed up for a yearly subscription. Next bottle I get, I am charged $300 again! I reach out to customer service and they told me I signed up for two subscriptions??? and that I can cancel them anytime. Never said anything about a refund. I asked for my money back because I was completely unaware they would be charging me for a yearly subscription TWO TIMES. They refuse to give me my money back. I'm so upset with this company. Please do not order from them!!!

I really wanted to love Hers, but my experience with their customer service was terrible. After accidentally signing up for a subscription, I was unable to cancel it online and forgot to call them, so I ate the cost of the second month of a subscription I didn't want, $160. Fine, my fault. But then I did call them, email them, and send a message through the chat function - and they still didn't cancel my subscription. When they charged me a third time, I called again, sat on the phone for 36 minutes, and finally was able to cancel it. But even though my product hadn't shipped, they refused to refund the third charge of $160 and only offered a partial courtesy refund. I'm so disappointed; I expected better from this company, but I'm glad to have learned the lesson now and will never do business with them again. Highly recommend anyone reading this doesn't either.

Save your money on Primary Care and go elsewhere for telehealth. *UPDATE* Three. Years. Later. Now they reply.