hersReviews of forhers.com

If I could give this company 0 stars, I would. I wanted to try Hers because they claim to help those who struggle with anxiety and depression, amongst other things. I knew this company provided supplements for mental health, but I guess I was under the impression I would speak with an ACTUAL human being before being charged for a 3 months supply of medication. I never write reviews for anything, but this whole situation had my blood boiling. I took Hers "mental health assessment" and not too long after, I was categorized in the "psychiatry subscription treatment plan". I was then prompted to their messaging center where I would meet my "psychiatrist". I didn't speak with a psychiatrist. I received a few messages from a nurse practitioner who honestly wrote too fast for me to even believe a real person was on the other end. No conversation was had whatsoever. She prescribed me 2 different types of medication with side effects listed right after. The rest was out of my control. In that short amount of time, unbeknownst to me, my account had been charged and my prescription was on its way. I reached out to support almost immediately and they were no help whatsoever! Honestly, what a joke! All I kept asking myself was how could they oh so casually ship out prescription meds to people? What if I wasn't who I claimed to be in my assessment? What if i had a substance abuse issue and they just sent me 3 months worth of pills? My mind was absolutely blown. Especially at the fact that I never even had a zoom call or a phone conversation with a psychiatrist first. I get it--online is faster, it's super convenient. But this is a dangerous situation as well. When I spoke with a support representative, she had claimed my prescription was already sent to a 3rd party pharmacy, and because of that, a refund/cancellation was not an option and nothing further could be done on her end. It was "out of her hands". I asked to speak with a supervisor or someone that could help me, and she said no and continued to repeat herself. I was so frustrated and in tears at this point, I hung up with her and decided to write an email to support explaining my situation. They did end up canceling my "psychiatry" subscription, but told me a refund was not possible. I filed a claim with my bank but they had told me the claim could take up to 125 days to process. So now I have a box full of narcotics that I don't want in my house. I am seriously contemplating filing a lawsuit. I can't be the only one who's experienced this with Hers. I apologize for the lengthy review.

I was completely honest with answering theirs questions regarding my history - mind you, my history with mental health issues occurred when I was 15 years old and after I had been assaulted. The doctor first said they could not help me because I had previously been prescribed powerful drugs (mind you this was OVER 20 YEARS AGO). I replied to the doctor, sharing this information, and that I had not needed any medications in 20 years. The doctor responded that they would go ahead and prescribe something and monitor my progress. 2 weeks later, I've not received any response and they canceled the script they said they were going to try. Thanks HERS for literally crushing me when I tried to reach out for help. Mental health care my rearend.... this is why people don't come forward when they are struggling!

I was looking for consistent and affordable mental healthcare, and instead got a consistent headache. I requested the two medications that I had been taking, just to find out that they could only prescribe one at a time. The provider sent in the prescription anyways, even though I did not want them to - if I can’t get both of the medications that I need, it’s pointless to use this service. I have requested a refund about five times now and am ignored each time. Today I’ve emailed them again, maybe the sixth time is the charm? What a shame that a service that claims to value mental health is taking advantage of the mentally ill. Don’t waste your time with hers.

I am using Hers for anxiety, as well as skincare. At first, I had a great experience with the providers, specifically, Dr. Arlene Rose. She was thorough, and prompt in responding. I had an emergency where I needed a refill of Zoloft called into a local pharmacy, and its been 3 days and nothing has been done. Obviously, there can be a real problem if my serotonin levels drop suddenly and it doesn't seem like it matters to them. I would highly recommend seeing a local provider over using a service that only allows you to contact them electronically. It has been over 4 days and a provider still has not responded. I'm beginning to wonder whether any providers still work for this company. Additionally, note that their concierge chat function is having technical difficulties such that there is no chat box for you to type into. Seems awfully convenient. Worst start-up ever. I regret entrusting something as sensitive as my mental health to a non-responsive company.

I was prescribed Zoloft. I experienced very unpleasant side effects and paused my prescription while trying to decide if it was worth powering through unpleasant effects. I decided to cancel because the side effects prevent me from caring for my baby. They do not remind you when your prescription renewal is coming up and don’t let you pause two months in a row. I now have three months of unused pills and they are sending me more because I am cancelling too late this cycle. They offer no refunds. Would NOT recommend.

So in terms of mental health, it appears Hers is really only useful for folks wanting a drug script, which is totally great except that's not what I was looking for -- I was under the impression that they provided affordable remote therapy services as well. My bad, no biggie, but what creeped me out was that after I completed the questionnaire, my assessment said "based on your clinical intake, it seems like you may be experiencing none to minimal depression and none to minimal anxiety" but their rec? They wanted to prescribe me Zoloft! For zero depression or anxiety. After reading all the negative reviews from multiple sites I'm relieved I didn't put in my cc info since it seems like they'd have charged me for pills I never wanted in the first place. TLDR: avoid if all you're looking for is talk therapy. They are super aggressive about pushing meds.

I fully support the idea of medication becoming more accessible especially having worked closely with individuals experiencing serious mental illness and limited access to resources. However, I was also suspicious of the gaps in comprehensive clinical care (which is essential for safely prescribing meds) and the issue of over-prescribing that’s practiced even by well-established physicians at major institutions. Not wanting to jump to conclusions and having my own experience living with mental health issues for nearly 2 decades, I tried Hers to be evaluated for a medication change due to an increase in my depression symptoms. After going through the intake process, I was absolutely shocked. The assessment is minimal and hardly scratches the surface even with physicians available. Like many of the reviews state, Hers DOES recognize that it can’t treat individuals with severe mental health issues. While that’s relieving from a safety perspective, it also begs the question of what’s the point, then? I chose not to move forward with treatment through Hers due to several concerns. For context and as a disclaimer, I am NOT a practicing physician. I do clinical research and have degrees in psychology and cognitive neuroscience. My thoughts are based on my education, professional experience, and personal experience as a psychiatry patient, though I intentionally approached this with as little bias as possible. From what clinical research indicates, psych meds are not a permanent fix and are not right for everyone. Most medications are best used as a stabilizer until the brain relearns how to process things through behavioral interventions (which are statistically more effective than medication alone). The mechanism of action for many psych meds is broad or not well understood, and therefore poses potential risks for some people. This is why psychiatrists typically need a strong clinical indication before prescribing medication and must keep patients under close observation during med changes. Meds can dramatically improve symptoms and make life livable for many, but a full understanding of a person’s health history and regular engagement with them to assess for symptoms and reactions to treatments is absolutely necessary when they’re being prescribed. Nearly all psych medications have black box warnings to emphasize this fact specifically. So, from my perspective, Hers is not a safe solution for those seeking quality treatment and it fails in regards to improving accessibility. At least they recognize they aren’t equipped to replace comprehensive care. So what’s the point then? It seems that Hers is an option for those who are less severe and therefore less likely to have a strong indication for medication. Of course everyone’s struggles with mental illness are valid regardless of severity, but over-prescribing has become a whole new issue. Individuals that seek meds to resolve relatively common or “minor” mental health struggles can actually become more distressed when medication doesn’t work (possibly because it isn’t fixing the root issue). Med inefficacy can be perceived as a sign they need more serious treatment which pathological-izes normal, expected responses like acute or momentary anxiety and depression. These can be distressing, no doubt, but they may not be true clinical disorders that warrant medication. It’s the same kind of issue we see with self-diagnosing based on online surveys and tiktoks. I appreciate the attempt to help individuals struggling with mental health, but Hers is trying to do something that should only be done by a clinical care team that can fully assess and determine the appropriate plan of care. We all have mental health, but we don’t all have mental illness. And for those that do, Hers still isn’t an accessible or good option.

Took the assessment and was told I have severe depression and anxiety but also that they couldn't help me because I wasn't a good candidate. Way to make people feel hopeless.