Kathryn H.
Unanswered questions
I recently had a number of questions—not difficult ones, but apparently too difficult for the customer service team to handle, so they were escalated. The questions were in regards to the next dose, and how to handle maintenance once I reach my goal. When your physician on call replied, he didn’t answer my question. In fact, his curt reply had nothing to do with my any of questions. Big thumbs down. Eventually I will find another provider that has better follow up care.
Response from hersJul 23, 2026
Hi Kathryn, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.