Kathryn H.
Month long delay in shipping
I have been trying to re order my medication kit- it has been 23 days with zero movement at the pharmacy and no clear shipping date. I have been in constant communication with their “ support team” and all I get are generic copy paste “ there’s a high demand and shipping times are longer than expected…” but 23 days? Almost a month of “ being at the pharmacy “. For such a huge company, and their quick delivery promises…. This is ridiculous. There was no warning on their site about any long delays in order for me to make an informed decision before giving them a huge amount of money. Almost $700 with zero product to show for it.
Response from hersAug 18, 2026
Hi, We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter. The Hims & Hers Team

