Liz
Unfortunately
Unfortunately, I fell for this company’s advertising and decided to give them a chance. I completed several online questions and evaluations, was approved for the treatment, and was immediately charged for the medication. It has now been almost 22 days, and my medication still has not been shipped. I have contacted customer service multiple times, and the only response I receive is that there is a delay. When I ask for a specific shipping date or simply request a refund, I am met with automated AI responses. There is no way to speak with an actual person who can take responsibility for the situation and resolve it. This is completely unacceptable. If you are able to charge my card immediately, you should also be able to provide the medication I paid for—or promptly refund my money. I am extremely disappointed and frustrated with this company’s lack of communication, transparency, and customer service. DO NOT BUY FROM THIS COMPANY. Please think twice before giving them your money. I certainly regret doing so.
Response from hersAug 19, 2026
Hi Liz, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team

