Elisha M.
terrible customer service
Ok, so messaging about weight loss pills. Gave me a few options I said yes that option sounds better. They send and charge me 300$ right away, I continue to ask questions as I’m looking up the last medications they mentioned. I say oh I don’t want that one, no word. I message over and over, nothing. Over a week and a half later, I get a reply how can I help? Oh sorry we already sent it no refunds no returns. I’ve been complaining and trying to get my money back but they reply about 5 days later with a basic script every time. Horrible horrible customer service and stealing my money. So convenient they disappear as soon as they charge me. How does a company think it’s ok to send medications in the mail and never speak to that person or answer their questions again???
Response from hersJul 7, 2024
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We have followed up with you in your treatment channel and look forward to your response. The Hims & Hers Team

