Iulia S.
Absolutely terrible customer support.
Absolutely terrible customer support. They automatically charged me over $1100 for a GLO-1 refill in May and I have not received any shipment. Orders were cancelled without notice. When I’m inquired about my orders at the beginning of July, they told me they reprocessed the order and they had a technical issue before. No explanation. It is end of May and now I have 3 orders pending with them, telling me they are with the pharmacy for fulfillment and only one is active. The other ones were cancelled and they were placed by mistake. They don’t appear canceled in the system. They are not providing any information. I requested a refund and they are telling me they can’t refund me because I paid for the order upfront. This is the most unreliable service and provides zero visibility. Customer support is an AI chatbot that sends the same message over and over.
Response from hersAug 24, 2026
Hey Lulia, Thank you for bringing this to our attention. We’re truly sorry to hear you had a frustrating experience. We’ve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.

