hersReviews of forhers.com

Nothing went wrong.....I just don't see any change in hair growth yet because I've only been taking Hers for a month. I'm watching carefully.

Update on my post from June 30,2026: Their response requesting “additional information so we can locate your account and help you as quickly as possible” is clearly AI generated as it is now 3 weeks later and all I hear are crickets. No one has ever reached out to actually help. So my original review stands. Terrible customer service.

My dosage ends in 3 days. I have not received a refill. It’s been over 24 hours with no accountability or response from support or even my care team for how to handle a gap in dosing. I reached out because I booked work travel after expecting my new dose to be available to me. No apologies, no accountability and no support to get this addressed expect to keep waiting , keep hoping someone other than their AI answers me. Because of work , I will miss 3 weeks of my new dose because of a failure of this company to take action, respond , and do anything other than to say “ just wait”. One offer to send me to a pharmacy and when I asked how much and how many doses would be covered because I’m away for 3 weeks , I havent received a single answer on. Requested a membership refund for this, no answer and no response. Their AI cares more than the company.

I’m not having no results yet

You already charged my card and I am still waiting for the product a month later. Your website should say said that the product is delayed before people place their orders. And I still do not have a delivery date.

I have been waiting one month for my first treatment that I have already paid on full. I am very dissatisfied.

I’m waiting for my second shipment and all I get from Hers is there was a technical issue and I will be updated. It’s obviously a computer generated answer since I keep getting it the past 4 days. So I call in and the customer service representative gives me the same answer. Not what the issue is, no time frame of when the shipment will be sent.

I've sent multiple, like multiple, emails asking for help and what I receive in return seems like it comes from a Bot with "helpful" tips and tricks but to no avail. I've never been contacted by an actual human, cannot connect to my initial "treatment check-in" nor can I contact a care provider that was promised me. No one seems bothered by any of this but me. I began my journey on June 1, 2026. It is now August 21, 2026. Don't get me wrong, I'm satisfied with my results on my journey thus far but I can't get hold of anyone on your end for assistance with either the online app or the app on my phone. This seems like terribly poor customer service on Hers' end, yes? I'd love to continue my journey but it would be most helpful if I received some actual human help and not simply text messages and emails stating that I need to "complete my treatment check in" and have never been able to do so. Sincerely, Shan Crawford