hersReviews of forhers.com

I really wanted to like this company. I used them for weight loss with minimal results and not so good side effects. Which is fine everyone is different and had decided to move on after discussing options with their doctor. On their customer service page they ask for cancellation “at least 48 hours” before shipment date. My shipment date was November 27, 2024. They charged my account November 24, 2024. When I reached out to customer service my shipment date conveniently changed to November 24th and they can’t cancel or refund. I know the shipment date was November 27th because i have a sticky note on my desk and a calendar reminder. I was on top of this and they still got me. I would have cancelled sooner but I was in communication with my assigned doctor weighing options about my treatment as I was having side effects that were affecting my quality of life. I’m just so hurt that they have been so deceptive. I am not a liar. I know the app said the 27th for refill date. Now I’m stuck $297 worth of medications that I won’t take because the side effects outweigh the benefits. Please be clear about the cancellation policy. Don’t state at least. That implies that there is still a chance to cancel within 48 hours. Don’t lie about the shipment date just because you processed it early. Please give customers a pause option if they’re in communication with their doctors about treatment options. Please be a better company than this. If you’re looking to use hers go somewhere else. There’s lots of other options online. Don’t make the mistake I did.

I have been struggling to lose the weight I gained during the pandemic. I like that hers offered an option that is not semiglutide. I took the pills as directed, and for the first 4 weeks I had side effects and felt no difference in appetite or cravings, but I felt like crap and had diarrhea so bad, that I didn't want to eat. Still didn't lose any weight! When I contacted them to talk about aide effects, because they NEVER contacted me to follow up, I got canned responses and wasn't even sure it was a real person who responded. I continued the meds, they didn't work, I felt awful, and I still have tinnitus, so I stopped taking them, stopped checking in, and still no one reached out to me. I am appalled that your medical professionals don't follow up with patients, and don't even individualize responses to patient concerns. Anybody can copy and paste and hit send. The fact that patients do not receive ANY warning that their prescription is about to renew is shocking! These are serious medications! No follow up from a medical professional and no reminder that the prescription is about to be refilled? No inquiry to ask the client if they are having issues and may need to change their medication or dosage? Appalling. They just send the meds, charge the patient, and tell them tough when they say they don't want to continue. People forget. People get busy. They don't remind patients about the renewal and they don't ask because they just want to send out the product and GET THEIR MONEY! This is not good patient care or good customer service. I sent the 2nd shipment back to them and made them sign for it. They promised to refund half my payment, but didn't even do that. I am disputing the charge thru my credit card.

If you live in a state that requires a physician consultation before a prescription can be ordered, they allow you to select appointment times through their portal. However, the available appointments are few and far between. I selected the earliest one available to me that was TWO WEEKS out. Finally, on the day of my appointment I received a video link from Hers and followed it to the site. I joined the call and ensured all of my tech was functioning properly. I then proceeded to wait for 55 minutes and no one ever joined the call. I was assigned to NP Margarita Lepe; no communication, no update, no explanation. I finally ended the call and promptly messaged Hers customer service through my account. While waiting for a response I tried to reschedule the appointment only to find that “there are currently no appointments available”. This is a terrible business model by “forhers”. When I finally heard back from them the next day, they said that providers could be “finishing up” with others and to wait on the call or reschedule…. This company’s “advice” for me was to continue to wait over an hour+ for my SCHEDULED appointment time. They then proceeded to tell me that there is nothing they can do about availability of appointments and I should just check back frequently to hopefully get one.🤯 Absolutely ridiculous. If the physician cannot make the appointment then it should be prioritized and scheduled to someone else. They just have a not-my-problem attitude and provide no true assistance. I think this is a terrible company for people having to go this route; I live in a rural area so was hoping this was a convenient way to get the medications I needed but I’ve been severely let down. Days later and I still cannot schedule an appointment.

I wish I could give them 0 stars. I cancelled my subscription since I wasn’t seeing and results. I thought everything was good but no they went a head and charged me for my subscription the one that was cancelled it says that it is currently at the pharmacy getting filled. The can easily stop it and refund my money but no I now need to go to my bank and let them know that HERS fraudulently took money.

I reacted terribly to the plan. I experienced extreme nausea and vomiting to the point I couldn’t eat anything not even drink water. When I asked if I could return it I was told no. I pain a lot of money for pills that I have to throw away.

Very dissatisfied! Company is a scam! False product advertising, no support, no returns, and they didn't even ship the fake products on time! Wanted a weightloss kit instead recieved pills that make me sleep all day.

I have communicated 2x about starting my treatment later than scheduled since I had a colonoscopy. The app continues to keep my timeline off. I messaged and was told "ok". Now today I get a 1 month check in...I'm on day 4. It needs to be more responsive and we should be able to reset and communicate more easily.

Know upfront that despite its advertising, HERS offers only two medication programs for weight loss: The company’s three-ingredient kit (which is an odd mix of pills) and a semaglutide option. And unless you’re diabetic, you really have only the kit option. Also, each of the pills in the kit have a pretty long list of other medications & ingredients to avoid, so do your research beforehand. I had high hopes at the beginning. I’ve never had any problem with oral medications, and I followed the prescribed dosage recommendations to a T. From the start, however, I experienced extreme insomnia and consistent GI issues. I was able to doze only, not sleep soundly, for five weeks straight while also not being able to leave the house (i.e., bathroom) for days at a time. I kept hoping my body would adjust to the medicine but after five weeks of feeling sick, exhausted, and near the edge of a breakdown, I contacted the company to request alternate options. I experienced relatively quick responses to my questions & concerns (albeit from a different HERS rep each time). However, the replies were pretty much 'canned' statements telling me to simply return to lower doses, even though I’d had the negative side effects at those same lower doses. The initial responses also kept focusing for some reason on reducing “nausea” even though I hadn’t mentioned that among my concerns (yes, there is mild nausea with this program, but it is not debilitating or damaging like the GI issues and insomnia are). I repeated over & over how sick I felt with these pills and kept requesting alternate medication options. From its advertising, I believed the company had an array of different medications available and would tailor programs to individual needs, responses to medication, etc. HOWEVER... I was finally told that it was either this mix of three pills OR (wow!) semaglutide. Which would cost ‘only’ $900 for a three-month supply (the minimum purchase) on top of the $400 I already paid for the pills. And –this is the kicker – it is of course dependent on whether I’m “eligible or not.” Seeing as I’m not diabetic, I’m guessing I’d be found “not” (ugh). Bottom line, HERS is pretty much a one-trick pony when it comes to weight loss, and it does nothing to meet individual needs, no matter its claims. I did finally get an offer to cancel my account, but I think it was to simply get rid of me. Or else they simply felt sorry for me after hearing all my gross side effects (!).