Claire T.
Don't value their customers time.
Wow, what a terrible experience. I got an ad for their weight loss drug program and I'm in the process of trying to lose weight and have been on the keto diet for a few months. I spent the last half hour answering probably 30-40 questions for them to see if I qualifed, only to get a "sorry you don't qualify" without any explanation as to why. I am a marketer for a living and this is the quickest way to lose new clients. You can't even give an explanation as to why they were turned down after we invested so long filling out your very moblie-unfriendly slower than Christmas survey? You can bet I will never come to this company for anything ever again, nor recommend it to anyone else. I use Nurx for birth control and I 100% recommend them and their services but these guys were like top tier garbage. Fix your surveys, don't do that to people. What an absolute waste of time.
Response from hersMay 13, 2025
Hi Claire, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

