Sarah M.
This company has terrible customer…
This company has terrible customer service and slow order processing. After I placed my order I noticed it had not been shipped after a week. I requested they cancel my order. Since that time I have requested a refund on three separate occasions and each time I get a different response. Each time they give me a different date it was processed and that I have to wait 5-10 business days. Each time the date is moved out so that means my 5-10 business days is extended. The last time they claimed it was processed but the refund failed so they have to process again. This is giving scam.
Response from hersSep 4, 2026
Hi Sarah, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team