Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
forhers.com
Website
forhers.com
Category
Pharmacy & Medicine
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Only one star because it makes you. Hers is insanely expensive but for a year I have paid it. I got an email I needed to log into my account to update payment info (payment info NEVER changed.) Welbutrin is an amazing medication but can cause withdrawals if stooped abruptly. Ive tried to log i to my account for 8 days but it keeps saying they blocked me from the website. I contact them and waited on hold for 42 minutes. I told the agent I needed to update my payment info. She wait 10 minuets before she says she cant help. Im not without medications that providers KNOW WILL CAUSE WITHDRAWL IF ABRUPTY STOPPED. I am contacting bbb because u cannot just say oops we dont know how to get you into your a count. The CSR told me to "go to the hospital to get some." Im beyond done with this company. I recommended it to so many coworkers. Never again. As a client you failed me.
Response from hersOct 24, 2026
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
SS
Samantha S.
Charged, Stuck in an Error Loop, and Refused a Refund
I rarely leave negative reviews, but I feel obligated to share my experience so others understand what they may be signing up for, and trust me its not worth it. Run and find any other company.
After reactivating my membership, I was required to complete the intake and consultation process again. Unfortunately, each time I finished, I was met with a system error that prevented me from moving forward with my prescription. I completed the process five separate times, re-entering my medical history, medications, and past procedures each time.
Whenever the system instructed me to contact customer support, I did exactly that. Instead of receiving direct assistance, I received troubleshooting articles and instructions to repeat steps I had already completed multiple times. Despite opening several support tickets over the course of four days, the issue was never resolved. This happened immediately and was drug out for 4 days, and i took action to try and ask for a refund since I was not getting a solution, and no one wanted to help me get this glitch resolved.
What frustrated me most was that my membership was active and I was being charged, yet I was unable to access the service I was paying for because of what appeared to be a platform or account issue. I repeatedly requested that someone manually review my account, but I was never able to get the level of support needed to resolve the problem.
The most disappointing part of this experience was being denied a refund despite my inability to use the service due to ongoing technical issues. (which i was in constant communication during all these failures) As a customer, I expected accountability and a reasonable resolution when their system repeatedly failed. I have lost roughly about 4 hours trying to "troubleshoot" on my own and multiple devices.
If you're considering this service, be aware that if you encounter technical problems, resolving them may require significant time and patience. My experience was an endless cycle of forms, automated responses, and unresolved support tickets.
Unfortunately, this was one of the worst customer service experiences I've ever had, and I would not personally recommend the service based on how this situation was handled. If you ever have an issue they just don't care and will just take your money and leave you out to dry.
Update- They ended up refunding after submitting this review, I am thankful for that, but it was jumping through hoops.
Response from hersOct 24, 2026
Hey,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers.
The Hims & Hers Team
AD
Anthony D.
I order for my wife and they force you…
I order for my wife and they force you into a three month order and when you want to cancel or return they tell you it’s not possible. I’m going to have the product tested now and form a class action if it’s not exactly as specified. Good luck hers
Response from hersOct 24, 2026
Hi,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
Our team has followed up with you in your treatment channel and look forward to your response.
The Hims & Hers Team
RA
Rachel
Very misleading price points
Very misleading price points, initial “subscription” is NOT refundable even if you request a refund within a few hours. The $149 per month does NOT include the cost of medications which in the case of wegovy is another $140-400 per month. This site very much takes advantage of vulnerable people desperate to find help with personal sensitive issues. I’ve since realized Ro is much better priced, helps you utilize your instance and overall a better company.
Response from hersOct 22, 2026
Hi Rachel,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
LI
Lisa
Monthly membership of 200.00
I'm being charged 200.00 for a monthly membership? This is not what I read in beginning.
Response from hersOct 22, 2026
Hi Lisa,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
KK
Kelly K.
Misleading advertising and mandatory “care” program. For shame!
Charging $199/month to converse with a chatbot and making it mandatory in order to have a prescription you’re already paying $150/month for is slimy and your advertising is misleading. I will be cancelling and getting my prescription elsewhere.
Response from hersOct 21, 2026
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
KR
koral R.
I am in my fifth week and I have lost…
I am in my fifth week and I have lost no weight. I still have cravings, and I still I’m hungry all the time. I feel no side effects, and I just don’t think this medicine is working for me.
Response from hersOct 21, 2026
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
CI
Cindi
I am not seeing a change
I am not seeing a change, my hair is continuing to fall out
Response from hersOct 21, 2026
Hi Cindi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team