Christina M.
I was trying to get answers and see…
I was trying to get answers and see what the options were for the medication. Before I could confirm or authorize a charge they charged my card for $175 which is the total of 5month prescription and of course since you have to sign on to see the messages I saw it too late and couldn’t cancel the service or refund the product. I haven’t received the product nor did I even know that it was on the way because it wasn’t until I looked at my credit card transactions that I realized they charged me. All I said was “yes I am interested in the product” because I WAS but I wanted to ask more questions about it and before I could… they had already given me a subscription and charged my card. So just fyi make sure you’re super duper clear on how you express interest in the product.
Response from hersJul 30, 2025
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

