customer
Meds are fine, the app sucks
The med program is fine, I'm on week 5 but haven't really been taking the meds consistently due to side effects. I messaged the provider about them and got a quick response. My issue is with the app. It is not at all user friendly. It's been two weeks now and the provider gave me new instructions for my meds that I cannot seem to locate within the app. Like, was the message deleted? Why isn't my med plan front and center on the app for me to refer to quickly every time I log in? Since I was given new instructions, why aren't those listed in place of the previous instructions, or at least with the original ones? If I have the app in my personal phone, why is logging in not intuitive when I click on it? It's clunky and not set up for user success. Honestly it's nice to have easy access to meds like these but not worth the lack of technology to really give the user the best experience and outcome.
Response from hersAug 25, 2024
Hey, We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team