Britt Smith- Sanders �.
THEY JUST WANT YOUR MONEY
THEY JUST WANT YOUR MONEY! Horrid experience. I was looking for medication to combat my anxiety and motivation issues. I let them know my diagnosis. It seems like they brushed past my statement. They immediately prescribed a medication for depression. I let them know I AM NOT DEPRESSED. They assured me that patients see positive results for my symptoms from the medication. I took it for 4 weeks. On my check in, I stated the medication was not helping with my symptoms. The provider suggested I reduce my medication dose which made no sense to me due to the meds not working already. I advocated for myself. The provider then agreed and offered an alternative medication. I agreed to swap but did not want to pay anything additional because I OVEREXPLAINED from the beginning. Customer support offered a partial refund that would cover the new medication. I accepted that. Two business days went by with no contact so I followed up. Patient support stated they were experiencing a high volume of contact currently and that we needed to wait until the provider approved the switch on my treatment plan. I stated okay. The provider then joins the chat and drops a generic message for a THIRD medication different from the one they suggested would help TWO DAYS PRIOR. At this point it was clear that they are simply prescribing medication without listening to the patients. I asked to cancel and for a full refund. The cancellation was immediate. Customer support stated my order did not meet the guidelines for a refund AT ALL. I pushed back and eventually received a full refund. Mental health is serious. If you cannot help a patient you should simply SAY THAT. Patients should not be over prescribed. I now have to taper myself off a medication that I never needed. I also have wasted a month taking medication that did not help and essentially will have to restart a new medication.
Response from hersAug 30, 2025
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

