TORI B.
Profit Over Transparency & Patient Welbeing &
I regret my decision to work with “hers” and would strongly caution others to proceed carefully. My experience has raised serious concerns about their transparency, billing practices, and patient safety protocols. I initially believed I was joining a legitimate, medically supervised weight management program. Instead, I received a prescription for Topiramate, an anti-seizure medication whose weight loss effect is merely a side effect—not its intended purpose. After researching further, I decided it was not appropriate for me and never took the medication. It is also alarming that they continue to process and ship controlled substances without requiring any recent patient feedback or check-in confirmation 5-months after the first shipment. This practice appears to disregard both safety and sound medical oversight. I had intentionally not completed health questionnaires assuming that would throw up a red flag, and they would not continue to send medications without safety confirmation from me. That initial $395 purchase remains unused, and a subsequent unauthorized charge has left me feeling misled and taken advantage of. The company claims its automatic billing is meant to “ensure consistency,” yet I was charged nearly $400 without any advance notice or opportunity to cancel. Most reputable companies send a reminder before billing—this one does not. Instead, they charge first and contact you afterward, which is both misleading and unethical. Their policy requires cancellation at least two days before billing, yet they provide no warning that a charge is about to occur. Being informed after I’ve been billed is not helpful—I can already see the charge on my credit card. What’s needed is a clear reminder before billing, not after. Although I could clearly see in the app that my order had only been processed and had not yet shipped, “Patient Support” informed me that the order had been shipped and could not be refunded, In my opinion, this company prioritizes profit over patient well-being. Their lack of transparency, misleading communication, and refusal to provide reasonable refunds create a serious trust issue. I regret ever providing my payment information and hope this review helps others avoid a similar experience.
Response from hersOct 1, 2025
Hi Tori, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

