Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
forhers.com
Website
forhers.com
Category
Pharmacy & Medicine
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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I am stoping the program my hair is falling out much more then it should it’s gotten so thin I can really see my scalp and I know in your information that there will be shedding but my hair is not responding well with this product my hate is coming out in handfulls
Response from hersNov 11, 2025
Hi,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
The Hims & Hers Team
TP
Teresa P.
It’s not working
It’s not working
Response from hersNov 11, 2025
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
CB
CB
Disappointed and Misled — Not Worth the Cost or Time
I started treatment with HERS about three months ago after my primary care provider could no longer prescribe my compounded medication. Previously, I had been taking 96 units, but had to stop for several weeks due to prescription and health issues.
Before signing up — and paying $1,400 for a 4-month supply — I spoke with a HERS nurse practitioner who assured me that I would start at 8 units since I’d been off the medication, and that the dosage could be increased if I didn’t feel any effects. That flexibility was the main reason I decided to move forward.
Unfortunately, that promise was not kept. When I noticed no results from the initial 8 units, I followed up, only to be told that my dosage could not be increased — directly contradicting what I was told before purchase. I even requested a copy of the recorded call to confirm what was said, but my request was ignored.
Despite my disappointment, I followed their prescribed dosing schedule (8 → 16 → 24 → 32 units). I was also informed that each vial must be discarded within one month of opening, even if there’s leftover medication — meaning I had to throw away part of what I paid for every month.
Example: After using 8 units per week for 4 weeks, I still had medication left in the first vial, but was told to discard it.
Even though I’ve maintained the same strict routine that worked for me previously — one meal a day, low-carb diet, 14–16-hour fasts, daily workouts, and plenty of water — I’ve only lost 5 lbs in 3 months, compared to 25 lbs in 3 months on my prior regimen.
I’m now questioning both the efficacy of HERS’ medication and the competency of their follow-up care. My PCP had gradually titrated my dose (10 → 20 → 40 → 70 → 96 units), so I know dosage adjustment can make a huge difference. Yet every time I contact HERS about the lack of results, I’m told to “be patient” or risk being considered “non-compliant.” That response feels dismissive, especially after investing so much time and money.
At this point, I’m on 32 units and seriously considering ending treatment and finding another provider.
Overall: Poor communication, lack of accountability, and disappointing results. Based on my experience, I would not recommend HERS.
Response from hersNov 11, 2025
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
DJ
DIANNE J P.
doesnt seem to be working after 2…
doesnt seem to be working after 2 months. Following plan. Thought i would have lost weight by now.
Response from hersNov 8, 2025
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
DS
Darlene S.
I wanted my product sent to Az instead…
I wanted my product sent to Az instead of Pa while I was in Az for 6 weeks. Obviously a big issue to do so therefore your product is sitting at the post office in Pa making your product useless to me and a waste of money. I canceled my renewal of your product the same day. Darlene Smith
Response from hersNov 7, 2025
Hi Darlene,
I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.
I’ve requested further information to locate your account, so I can help you as quickly as possible.
I look forward to hearing back from you soon.
LH
Lorraine H.
Scam
No one contacted me to discuss the medication prescription! They were supposed to contact me before charging my cc. Can’t even access my account! Scary that they’re prescribing medication without a consultation.
Response from hersNov 7, 2025
Hi Lorraine,
I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.
I’ve requested further information to locate your account, so I can help you as quickly as possible.
I look forward to hearing back from you soon.
DR
Dana R.
Experienced complications
Experienced complications. Please discontinue.
Response from hersNov 8, 2025
Hi,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
The Hims & Hers Team
LW
Lorie W.
I realize that extra shedding of the…
I realize that extra shedding of the hair is a common side effect but I am very concerned about how much hair I am losing. I feel like stopping the prescription. I have been taking it about 7 weeks. When will the extra shedding stop? I don't want to go bald!
Response from hersNov 6, 2025
Hi Lorie,
I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.
I’ve requested further information to locate your account, so I can help you as quickly as possible.
I look forward to hearing back from you soon.