Katie T.
Medication was ineffective/refuse refund after saying no new meds needed
Medication was ineffective. Did exactly what was required/suggested. Stopped taking meds after nearly zero results. Wound up paying for a new round. NEVER received an email saying that the new meds would be processed/shipped, only that it was already processed. Refuse to send refund per their policy. When I sent the message saying I did not want the meds, it was at processing status, NOT shipped and according to the doctor, that doesn’t matter and no refund will be given. Out $400 all because a tracking number was given but it hadn’t actually been shipped.
Response from hersNov 21, 2025
Negative snippet 1 + Thanks for the honest feedback: Hi, Thank you for providing your honest feedback, and we’re so sorry for the experience you had. The Hims & Hers Team

