Dana
No Refunds for Auto-Renew!
They will auto-renew and ship again after a year without any notification, and you cannot cancel/refund this if it's after the payment posts. You also cannot opt-out of auto-renew at the purchase stage. I have not used my "subscription" and was not planning to reorder. It was more than a year ago when I first purchased. I didn't expect an auto-renew for $1,980 to take place without any email/notification whatsoever. I understand that it may have said it was an auto-renew when I first purchased. However, I believe that a more legitimate business practice would be to alert the consumer that they will be billed for nearly two grand prior to the billing. The only reason to stick behind the auto-renew-without-notification policy is to trap the consumer into receiving goods they might not want, and to retain sales/membership. I own a small business. I shudder to think about entrapping customers in this way. This is a very scary precedent that Hers.com wants to set. We should not allow businesses to act this way. They are currently under investigation by the FTC for this cancellation policy. I intend to file a complaint myself, as well as dispute the charge on my credit card. I will be writing to the AZ Attorney General as well.
Response from hersDec 6, 2025
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. The Hims & Hers Team

