Mary H.
Tried to cancel my account before…
Tried to cancel my account before another shipment of her could be sent. Shipment was sent anyway. I refused shipment by FedEx and it was returned but charge on my credit card remains. A customer service person , Manuela, asked me for order number, shipping number DOB etc. I have provided info each time ahe asks. Today her response was it is my banks,issue. At this point is it a fraud issue, since you have my money and the product. Please respond and resolve this. Have never had this experience with another company! M. Hunter Boston
Response from hersJan 1, 2026
Hi Mary, We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter. The Hims & Hers Team

