hersReviews of forhers.com

Customer Service is atrocious. Chat experience is the absolute worst. I had a question in the beginning that I kept getting ran around in circles, only for the chat agent to pause my subscription without my consent! I called and thankfully reached one of the handful of agents who has actually been helpful. Since then I have had to reach out a myriad of times, because the check-in request stays on my dashboard no matter how many times I complete and submit. Tech support has supposedly been sent a ticket about this countless times to no avail. I am always promised someone will get back to me and of course they don't. I have had to submit 50 chat requests to maybe get one actual answer. The experience has mostly been a 1 star at best, but as mentioned there are a very small handful of agents who have been able to help and for those I will attribute a 3 star rating... After completing my 6 month subscription updating review to 1 star. Communication is terrible. They unsubscribe, pause, cancel without clients consent. They send canned messages that have wrong info and then talk in circles… it’s one of the worst experiences in my life. My subscription is over and I’m not auto renewing I told them this so they just cancelled my account but when I asked to remove my credit card to ensure no erroneous “accidental” charges they say they can’t. Save yourself and try one of the other services, or go to a local physician or wellness center. This company is terrible, waste of time and money.

I've gained 30lbs. I'm so depressed, and the food noise is all-consuming.

hers will charge you without telling you and ignore you when you reach out to customer service. I had a reaction to the medicine they prescribed and reach out to see if I had other options.(about a week and half into treatment) I asked if I'd be charged and the assured me I wouldn't. they talked to me a bit about some other kit then I was charged 200 dollars. now I'm asking what I was charged for and they're ignoring me. scam website

Customer service non-existent. They are clearly in the wrong in charging me a subscription fee for a GLP-1 when I was never shipped an original subscription and CLEARLY requested to cancel, but they continue to double down and fight my credit card company instead of doing what an honest company would. Replied to my last review that they attempted to contact me - dog shit. No one contacted me. What an absolute joke of a company that you could provide proof that a CS agent messed up, that they violated CA automatic renewal laws and yet they continue to argue instead of making it right. I had another subscription with hers for minoxidil as did my partner and we both cancelled. When you’re willing to lose lifetime customers over a single charge instead of making it right, you’ve got your business priorities all wrong. EDIT: their review reply is a generic canned response with no truth to it. They responded to this review exactly as my other review and no one has reached out. In fact, I have an outstanding message in their app that has not been replied to since Jan 8th about how they used bogus screenshots from an actual active subscription that I DID have for minoxidil to refute my credit card claim. I never even received the shipment they’re trying to charge me $400 for and that’s shown in my account. They can respond to my credit card company but not to me. Worst customer service experience I’ve ever had and this company is so unethical. My story is clear: 1. I told a CS agent in August that I do not wish to proceed with medication because they make it impossible to cancel yourself. I was told I would not be charged again unless I reactivated the subscription. I did not. 2. I was charged $395 in December and requested information about the charge and was told I “cancelled the order and not the actual subscription”. Wtf? I was told I wouldn’t be charged so why would I even need to look out for this? They never sent a subscription reminder email which violates CA subscription renewal laws. I asked to cancel that same day and was told it was too late as the order had already shipped 3. Shipped order never arrived and still says both on their app and on USPS that it experienced an “exception” on Dec 23rd 4. I refuted the charge with my credit card company and did not include screenshots, so they provided their own “evidence” that was related to another subscription and conveniently left out all the above details. Not to worry hers, I’ve now included screenshots on that claim and my case is rock solid. This company is the WORST

I had an adverse reaction to my first two doses and they refuse to give me any kind of refund, so I’m out $400 and a ton of excess meds.

I ordered the GLP-1 injection thinking I could use this. I did contact my provider and because of having a history of breast cancer she felt it was not a good idea. I contacted HERS via text before receiving the vitals and was told I could not cancel for the vials that were on the way. I am not sure why I could not have sent them back in the same packaging. I have them and have to pay over $400.00 for something I cannot use. This is very costly to me.

Their billing practices are fraudulent. On 01/05/2026 I signed up for a plan that listed the price as $996 for 4 months. On 01/06/2026 after going through the acceptance process, I got a call from the bank stating that the company had withdrawn $1396 instead. I approached Hers for an explanation, and they responded by cancelling my prescription, completely unwilling to explain why the price jumped, why I wasn't told or solicited for consent for the price increase, or refund the difference between what I'd authorized and what they ended up charging. This company should be obligated to get written consent from patients before submitting charges that have not been disclosed. If they cannot do that, they should not be allowed to advertise and obtain authorization for charges that are subject to change without notification or approval.

DO NOT RECOMMEND. I started with Kit6 and had a severe allergic skin reaction affecting my back, neck, scalp, and arms, which forced me to stop using the product for almost two months. Their doctor advised that the reaction was likely caused by Bupropion. After giving the program another chance and restarting with some modifications, I experienced the same reaction again and had to stop. Once I raised concerns about both the reaction and their customer care, which sounded like a bot every single interaction, communication completely stopped. I did not receive a single response for six weeks, not one single word, which ultimately led me to cancel my plan. My refund request was denied, and I was essentially told Ohh well... you agreed to the terms. Overall, this was a very disappointing and frustrating experience. I would not recommend this to anyone.