hersReviews of forhers.com

I have not lost any weight through these 4 weeks of taking the medication. Food noise has not slowed down.

First and foremost, it is incredibly frustrating to contact customer service with a question only to be told that the system needs to verify your email address—when you already have to enter that same email address to log into your account. Where is the logic in that? The Care Team has also been disappointing. You explain the issue, they tell you they will escalate it, and then nothing happens. Crickets. There is very little follow-through, and it leaves you feeling as though your concerns simply disappear into the system. Even basic account management is unnecessarily difficult. Pausing a delivery because you are going to be out of town should be seamless. Nope. Changing a shipping address is difficult. I can understand there may be complications if you are moving to another state or traveling, but the process is still far harder than it needs to be. Turning off auto-renewal is another example. The website tells you that the change has been made, but when you reload the page, the same information is still there. Did it work? Did it not work? Why should a customer have to contact support just to find out? Lastly, the product itself has not worked particularly well for me. I have been on their GLP-1 program for 4½ months and have lost only about 6 pounds. While I have experienced a significant reduction in hunger, I have also dealt with heaviness, bloating, diarrhea, constipation, and significant bruising at the injection sites. For the amount of side effects I have experienced, I expected better results. My biggest issue is the overall customer experience. Their system is simply not designed well for handling questions, changes, or problems. The answers are often circular, the website leaves you unsure whether changes have actually been made, and when something requires escalation, there seems to be little follow-through. For a company providing an ongoing medical subscription, these things should be easy. Pausing a shipment, changing an address, managing auto-renewal, and getting a straightforward answer to a question are basic functions. They shouldn't require this much effort. I wanted this program to work. But between the minimal results, unpleasant side effects, inadequate follow-through from the Care Team, and a poorly designed website, the overall experience has been extremely disappointing.

You dont send meds on time

Generally the responses I receive to my messages, sound like an AI chatbot and rarely answer the question. I received the wrong prescription dosage in the mail and nothing is being done to solve that problem until next month's shipment. I'm super displeased with how this has gone and I'll be seeking care elsewhere as soon as I'm able.

I am angry because I have been over charged $298 for my medications--I am getting charged twice a month. I have reached out to you about this--but so far, have not heard anything specific back about this issue.

Haven’t lost any weight. The app is very minimally helpful. It’s chock full of things you would like to sell me.

Things were going well but I got charged twice for my second round of Wegovy and I cannot get a hold of a human.

I continue to have a problem with your billing. I have statements from you that the monthly charge for the 2nd month would be $149. I was charged $119 on the 29th and I have no idea as to why. And then $149 2 days later. You asked for me to be honest - I expect the same from you.