Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
forhers.com
Website
forhers.com
Category
Pharmacy & Medicine
Location
San Francisco, California
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Scam. They didn’t even bother to check what I was trying to order. They sent me things that were dangerous drug interactions. When I asked for an alternative because I researched myself that these were not good together, they refunded my money and didn’t offer me an alternative. I would not trust the providers. And the customer service is all AI. So, good luck getting a human to help.
Response from hersFeb 11, 2026
Hi Alexis,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
LA
Lauren
Where is your Care Team???
Signed up by taking the quiz and was expecting to be able to actually TALK with a provider. Instead, they automatically "approved" me and then charged my credit card for the prescription. They asked no questions about the medications and supplements I am currently taking. How is that safe and good medical care?! Their "care team" is a joke. It says average of 4 hours for a response. I am at 24 hours now with no response. How is this going to work if I actually start this medication and have an adverse response or allergic reaction?? I won't be able to get help! Seriously thinking this is a SCAM.
Response from hersFeb 11, 2026
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
KA
Kara
Communication has been frustrating and…
Communication has been frustrating and I do not get the feeling that the care team really pays attention. When discussing my concern related to potential nausea side effects, I received a message from the care team member stating I had an allergy to Zofran (which I do not ) when I messaged back to clarify and make sure they were looking at the correct patient information a different person responded not seeming to understand the context of my reply. Then I literally got a message from the dr. that stated and I quote, "After further review we have determined that you are not eligible for the anti-nausea medication ondansetron (zofran) due to it's interaction Zofran." Lastly, I have been having issues with constipation and didn't feel comfortable starting the medication. I have communicated that with the care team and yet I continued to receive more mediation.
Response from hersFeb 23, 2026
Hi,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
The Hims & Hers Team
JJ
Joseph J.
I haven't lost one pound since i…
I haven't lost one pound since i started and i have been exercising a going to pool three day a week
Response from hersFeb 10, 2026
Hi Joseph,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
DI
Dianne
I just got sicker and sicker each week
I just got sicker and sicker each week. I stopped after the first month. No amount of tries dealing with the side effects proved helpful.
Response from hersFeb 10, 2026
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
CO
Code
Was on the shots for 6 months
Was on the shots for 6 months. Did everything they asked me to do and I didnt loose a pound!
Response from hersFeb 10, 2026
Hi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
SL
Sandra L. J.
website is unsatisfactory and reaching someone seems impossible
your website works so badly. I have been trying to communicate/reach someone....a PERSON...maybe even cancel or at least remove automatic reshipment and cannot reach anyone. VERY turned off
Response from hersFeb 10, 2026
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
KJ
K J F.
Predatory practices
Predatory practices, outrageously overpriced goods, terrible customer service.
I purchased a 3-month supply of chewable minoxidil gummies approximately 5 months previously, at great expense $170.
The product was not effective and was essentially, in my opinion, just very expensive green candy. The level of the active ingredient is low (1.5) and it contains biotin, an over the counter supplement.
I later was able to get a prescription from OnCallDoc for the same drug at a starter therapeautic level of 2.5, so the Hers gummy was already incredibly low therapeutic level but XXX times the price.
The OnCallDoc consultation, online, for the prescription was no-cost to me. To fill the prescription was $4.92 at Sam's Club pharmacy. The OTC biotin is also low-cost.
For HERS gummies, the daily cost is high $170 for 90 days is $1.89 per day. For the prescription + biotin, the daily cost is 33 cents.
I got ZERO benefit from the HERS candy. I got VERY good results from actual medicine from a pharmacy.
For that reason, I vowed I would not purchase HERS candy again.
However, 5 months later, I noticed on my credit card activity, a charge by HERS for a refill of $170 for another 90 day supply. I was shocked and hadn't realized or remembered that the HERS order was a subscription or auto refill, so I hastened to cancel it instantly.
The HERS charge was "pending" so there was hopefully time. I logged into HERS but the tool to "manage subscription" wasn't working and kept saying "try again later." It showed a pending order, not a complete or sent order. I tried several times to cancel, and wrote to customer service immediately for assistance.
We finally got the subscription cancelled, but NOW HERS claims they can't cancel the order because it was already shipped, so only FUTURE refills will cancelled.
I don't trust or believe them at all. This is an intentional predatory practice and, I believe, untrue. There was no shipping shown on the account dashboard. No tracking number. Nothing. Just "pending order" being generated and my cancellation and protest was registered already.
NOW, 48 hours later, they claim it was already shipped and it's too late to cancel.
This is an intentional and predatory practice to delay my ability to cancel an order so they keep sales figures high.
This is a medical product right? Not just candy?
If so, for HERS to not "consult" with the patient before a refill is unconscionable. To not inquire how I handled the product, whether I wanted the refill, was I tolerating it, did I want to make any changes. Nothing.
By auto-shipping with NO warning or a reminder that a refill is coming, HERS guarantees they make the sale. They cannot risk cancellation with any planning by the buyer, because I imagine cancellation is very common for this project, so they factor in profit with every bit of this business model.
Why is EVERYTHING automated EXCEPT a warning r reminder to the buyer that a refill is coming?
Because THAT could cost them a sale.
No refill reminder.
No auto refill warning.
No consultation or follow-up.
Claim it's already been sent even though it shows "order pending."
Make it difficult to log-in and cancel with bots and delays so assure a 24-48 hour period passes.
Only let a buyer know a purchase has been made with activity on a credit card.
It's appalling and it's predatory.
What a despicable practice.
What a despicable "wellness" provider.
They are peddlers selling snack oil in the form of candy in a pretty jar. I'm surprised they don't also offer time-shares and time-travel devices.
Update: I received a refund in response to my Better Business Bureau complaint
Response from hersFeb 26, 2026
Hi there,
Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.
We have followed up with you through the messaging portal located in your account and look forward to your response.
The Hims & Hers Team