Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
forhers.com
Website
forhers.com
Category
Pharmacy & Medicine
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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So far, I’m disappointed in how long the first shipment is taking. They wasted no time charging my card, however, it’s been 10 days and I still have no product. I even reached out and was given a vague response, and no date of when I can expect my first delivery. Is this me or is this standard practice?
Response from hersFeb 12, 2026
Hey,
Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.
We have followed up with you through the messaging portal located in your account and look forward to your response.
The Hims & Hers Team
RM
Roberta M.
I was shipped meds too soon and did not realize I was Signed up for a subscription. I thought it was eight weeks of meds and that was it not eight weeks of shipments on and on for the year
I was shipped meds too soon and , that I was not expecting. I did not realize I signed up for a subscription for shipments every eight weeks. I thought I was just doing eight weeks and then I would decide whether or not to get another eight weeks that was not very clear and I did not start the meds immediately when you sent them because it was over the holidays so I waited until January 4 which I told you and nobody adjusted the shipping schedule so backed up with meds. Last Fri night come home for a vacation to find meds sitting there for two days that I was not expecting. Tried to get it straightened out since last Friday and it has taken until today to finally to hopefully get my refund. I will decide.if I will be back or not. Probably not Because I felt like these meds were shoved down my throat and sent much earlier than needed. I appreciate the last ditch effort to save the business but I’m not sure what I would be doing going forward. The customer service makes a lot of promises, but then there is no action they tried, but I’m sure they come up against road blocks as well. All I wanted was my subscription ship date adjusted by one month to be pushed out and they wouldn’t do it so that is probably going to cost them my business. No flexibility whatsoever. Sad you are letting the computers run a business and not people with customer service skills.
Response from hersFeb 13, 2026
Hi Roberta,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
BE
Bel
This place is a Rip OFF don’t waste your money
Well regarding my review below, because I made an issue about the small I received for the huge bucks I paid and being told my amount would not be increased, I was fully refunded. I am happy about being refunded but in all it’s a waste of money for the small amounts prescribed which are not worth it. Thank you for the full refund.
*The amount I was told to take has not changed anything.I have actually gained weight and my appetite has increased. I was told I won’t see any results until amount of dosage is increased. I want my amount increased considering I’ve gained weight. I received two vials with a very small amount of 2.5 mg/ml each which is a rip off for the amount of money I paid. I asked for more dosage since I was advised no results would show until it was upped and was denied. They tell you to take 8 units which shows no results. Results are only shown after being given enough for 40-60 units which they do not provide you enough with. I paid $650 for a very small amount which is a rip off! I want my money back! You guys ripped me off!!
I would like to get my treatment plan updated to reflex this higher dosage of 40-60 units each week since that’s what expected to show a difference. Thank you.
Dr. Marianne Hazlitt wrote:
Usually the 40-60 unit range is when you really start feeling the difference. You are on a very low dose. You can increase your dose per your plan every 2-3 weeks if tolerating to get quicker results rather than waiting the full 4 weeks between increases.
Erin Horton wrote:
Hi, my name is Erin, and I'm a member of your Care Team. Thank you for following up with us.
I've reviewed your recent messages and your conversation with the provider. I understand you'd like to update your treatment plan to a higher dosage of 40-60 units per week, based on the information that this is when you might start to feel a more significant difference. It makes complete sense to want to adjust your plan to one that you feel will be most effective for you.
Since this involves changing your prescription, I have forwarded your request directly to your provider. They will review your entire conversation, your progress so far, and your request for a higher dose to determine the most appropriate and safe next steps for your treatment.
NP Tomeika Ulett-Garcia wrote:
Hi,
I'm Tomeika Ulett-Garcia, a certified nurse practitioner licensed in your state. It is my pleasure to support you with your care today.
The prescriptions cannot be changed to this dose until you work through the titration that was provided.
Thank you,
Tomeika Ulett-Garcia, MSN, APRN, A-GNP-C
- (the response I received after my review was viewed is complete utter bullcrap! I want a refund not some pathetic email of an apology. )
Hims and Hers Support (Hims & Hers)
Feb 16, 2026, 12:34 PM PST
Hi Belinda,
I’m reaching out regarding your recent Trustpilot review. I completely understand how frustrating this must have been for you, and I wanted to offer my sincerest apologies for the experience you’ve had with us.
It seems as though your medical issues have been assisted by the doctor, however, please don't hesitate to reach out to me here if you'd like me to connect you with the medical team for further assistance. I am more than happy to help!
Regards,
Hims and Hers Support
This place is a huge scam, they take your money and give you a small amount that won’t do anything. I’m reporting this to the better business bureau.
Response from hersFeb 16, 2026
Hey,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
We have followed up with you via email and look forward to your response.
The Hims & Hers Team
IG
IG
Scam Unauthorized Credit Card Charge
I submitted a request for more information and to see if I would be approved for one of their products. I communicated with a doctor who did not officially approve me, however, I received a shipment notice for product. I did not order the product and have not received any product. They charged my credit card $175 without authorization. I waited on hold for 29 minutes today for customer service and no one came to the phone. I have submitted comments on Instagram with no response. I am disputing the charge on my credit card and I am reporting them to the Better Business Bureau. I’m done.
Response from hersFeb 18, 2026
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
SC
Scarlett C.
Do your research
I would highly recommend reading the fine print of the agreement for this product if you have any kind of reaction or if the product is not working for you, you do not have an option to cancel. You have to pay upfront for six month supply of medication if at any point that medication isn't working or you need to stop taking it due to side effects you are stuck with the six month supply. The only option that they give you to change to a different medication is about four times more than what you originally paid. Definitely doesn't seem very patient forward. It was a very expensive mistake on my end.
Response from hersFeb 18, 2026
Hi Scarlett,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
AS
Ashley S.
Not what I purchased with no response
I purchased the pill form of Wegovy. When I received my message about my rx at the pharmacy, it was not at all what I purchased. They were prescribing an antideprssant mixed with appetite suppressant. I immediately messaged my "provider" on the app, and the response said "Average wait time of 4 hours." Try 48 hours..then the response I received was they no longer sell that pill as of the day I bought it. So I requested a refund and have now waited another 2 days for a response. I worry I just wasted $850!!
Response from hersFeb 12, 2026
Hi Ashley,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
JW
Jodi W.
I’m trying to connect with someone and…
I’m trying to connect with someone and I have not had any luck. I have left message or emailed in regards to a problem I’m having with my account being locked out due to the wrong information being entered. And no response
Response from hersFeb 18, 2026
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
BS
Bethanne S.
I have not lost any weight in 6 weeks
I have not lost any weight in 6 weeks. I have cut calories as well as the shot.
Response from hersFeb 11, 2026
Hi Bethanne,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.