hersReviews of forhers.com

I canceled subscription and turned off auto refill months prior to the end of the year I signed up for. The medication made me very sick and I could not tolerate it. To my surprise at the beginning of the year I received a text saying my Hers order has been shipped and my card was charged another 2000. When I contacted Hers right away they told me they can only refund my money 48 hours prior to shipment. I need to add that they DID NOT send a notification saying that the medication was going to ship and I wasn't expecting anything to ship since I had cancelled months prior. I told them that I had cancelled and shut off autopay. I had taken a screenshot of my account that showed it had been cancelled. I had told them that I also moved so they were sending medication to a house I no longer lived at. They maintained they I canceled the subscription but auto refill was still on. The resolve for the medication sent to an address I no longer lived at was to contact UPS. I told them there information was incorrect and that I had screenshots as well as my account still showed autofill turned off and subscription cancelled. They completely gaslit me stating I didn't cancel even though the account stated otherwise and I had screenshots. I filed a dispute at my bank. My bank sent me Hers response to the dispute. Hers stated that I contacted them Feb 4th at 1:45 am stating that I changed my mind and wanted to continue with the medication and subscription I had cancelled months ago! They lied! The letter they sent didn't even sound like me. I have never been through something so dishonest this in my whole life. Never will I use Hers/Hims again and I encourage you to do the same.

If I could give 0 stars I would. I wanted weight loss medication instead they sent me seizure, depression and diabetes medication. I'm not taking pills for things I dont have. I wanted glp medication.

Trying to cancel subscription and cannot find anywhere on website to do it. No Phone contact to call either.

Don’t do it you’re never gonna get your money back and they’re gonna charge you until you die Also, I have no idea who Sandi Smith is they made that up what a crock

I changed my mind regarding the product since I was billed for 6mo.(This was not clear at all so I cancelled.) Btw I had used Hers prior and didn't have any of these issues prior. Well I cancelled my subscription but was billed. Once I realized their error, I contacted Hers.com immediately. Instead I was told that I could not get a complete refund because it was already shipped. And I did not cancel my subscription correctly. (Once again it wasn't clear on their website how to cancel your subscription). I am still trying to get a full refund since I cancelled my subscription and it shipped. Normally a company would accept my request, issue a call tag for a return and credit your account, however Hers gives every excuse instead of practicing good customer service.

I had an error with my order. 90 minutes on hold and no answer...you are losing both me and my husband as customers.

No one answered the phone. I requested to cancel subscription

I really don’t feel like Hers semaglutide is working. I’ve tried other versions and with Hers I don’t feel like it takes away cravings and hunger pangs. I’m craving sugar and am eating way too much of it. I’m trying to stop, but it’s hard. I’m also eating more carbs. It’s like I’m not even taking semaglutide and I’m very frustrated. I’m paying a lot of money and I’m not feeling the effects. This micro dosing is not working. I’ve been increasing the number of units I take, which I know you don’t like but I don’t know what else to do. I’m starting to believe I’m not being sent actual semaglutide or a diluted version. Last week I took 35 units and … nothing. My weight is 158… I’m gaining weight. I’m extremely frustrated. And of course Hers renewed for another 6 months without letting me know… which I’m sure I agreed to in small print when I signed up but is just …deceitful? Rude? Wrong? Disingenuous? So I’m stuck with Hers for another 5 months. Can you please help me? Do you offer another drug that would be more effective? I’ve paid thousands of dollars and I feel as if I’m taking a placebo. When I took semaglutide thru another provider, I was up to 2 mg. And Hers suggests less than 1 mg. Really??? Please help.