Aimee S.
Terrible Communication
The communication is terrible. Whenever I had a question, I would be told to look at my treatment plan, which is nowhere to be found. I was also given generic answers, as if they didn't even read my full question. The biggest frustration was if I contacted support, I would end up receiving responses from half a dozen people that didn't give clear answers. That's terrible customer service! The original person that answers the customer's question should be the one to see it to the end instead of having to jump through hoops & re-asking the same questions to multiple people. I had to stop using HERS because I was getting severe constipation, which could lead to hospitalization and/or surgery. My question about whether or not this is a common issue fell on deaf ears. They told me to take Miralax or Benefiber, which I already do & should be in my intake paperwork, which clearly, nobody bothers to look at. I even mentioned all the steps I've taken to prevent or treat constipation. I hit a plateau & wasn't losing any more weight due to the constipation I experienced for 2-3 months. I was asked if I would be interested in an increase in the meds. I requested more information. Before I knew it, a new box was being sent to my house because nobody bothered to go over the change in the plan! Again, this is another situation where at least 6 people were in on the conversation, but none of them bothered to review any of the previous conversations in that message thread. I better not get charged for that seeing that I never agreed to it. The terrible pain from whatever was in the meds I was swallowing, as well as the constipation is enough to make me not want to continue with the treatment, let alone try the HERS hair program. Even before the constipation, I had a constant burning in my esophagus. Once I stopped taking the meds, that burning pain went away.
Response from hersJul 23, 2025
Hi Aimee We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

